SpringHill Suites by Marriott Reno

This place used to be so clean and had an incredible staff. We have had many stays here over the years. It’s not terrible, just average. They now charge for parking, the cost even increased from less than a year ago. I am still confused on charging for parking. There is NO justification to charge for parking here.

Nice beds, big spacious rooms. The only concern was there was a slight not so pleasant smell in the bathroom. Other than that a very nice hotel. And Starbucks is right across the parking.

The desk clerk was so kind and helpful.

Each room needs a refrigerator. Internet wasn't allowing access. TV was hard to navigate and we didn't get to watch anything because of it.

Clean and easy access to room and parking

The rooms are always cleaned and I never ever had a bad experience staying here. This is my favorite place to stay when I am in Reno!

Very nice room, comfortable bed and great bathroom!

Really disappointed in the customer service. I booked last minute while on a roadtrip before checking in that night. The room had no working light in the living room area and signs of water damage above the window. I'm very allergic to mold so I went to the front desk and requested a new room. They had no other room to offer me so I asked if I could be refunded then. I was told yes but that the manager had to finalize the refund. The manager would not return me calls and did not agree to a refund despite the booking agent asking multiple times. Really disappointed and would not recommend this hotel.

I appreciated the basket of goodies..popcorn, tea, hot chocolate..No other hotel I've been to does this.

Perfect cleane