Delfirm Hotel

Staff was outstanding and made us feel very welcome and safe. Thanks for that!

We had a room with balcony booked. The room had one window and that was to the hall. That was a bit disappointing surprise. The hotel could need renovation in all.

Northing

Very norise since till 3:00 am can’t sleep .

the location, downtown Nairobi

the staff seemed to be surprised that we had a booking made and the check-in took a very long time

Bed was okayand the pillow was hard and stiff too.

The check in process was over an hour. The booking.com is not well integrated in this country's hotel network. The room was awful and hot. The sound isolation of the hotel was very bad. You could hear everything what was happening on different floors.

The rooms were clean Good security

The check out time is different from what is on booking.com The phone network at the property not good

Clean room, helpful stuff

Noisy!! Neighbourhood is quite “rough”

The staff is exceptionally friendly. The place is secure once you are on the inside.

There is not a safe in the room for items such as your passport. Good luck securing your valuables. As for the location, this is River Road, Nairobi. Don't expect a welcoming environment outside the hotel. Don't walk around the hotel with any valuables or even your cell phone readily accessible. Secure your possessions.