St George Hotel Rochester-Chatham

Easy to retrieve keys and access the hotel. Everything was set up nicely. They also gave a fan for the room!

In the room there is only one double socket which is near the TV. Meaning placement of fan and chargers simultaneously was difficult.

Location

Breakfast could of been alot better

Car parking . Large room .

Noisy all night . Basin taps not working properly.

Checking in was friendly. Parking was good, although the parking area, though covered, and within the hotel curtilage, was rather dismal and ridden with Pigeon droppings. The bed and furniture in the room were clean and in good condition, The lift (elevator) worked fine. There was a nice view over the river out of the window. I wrote to the hotel with my complaints shown below. They replied promptly, took my complaints seriously and paid me a full refund.

Upon arrival, I was told there was only a "Continental" breakfast, without any real explanation of what that would entail. In the event it proved very basic, and the food comprised a motley array of plain bread, some croissants, yoghourt and cereal. In the shower area of the bathroom, a clumsy effort had been made to repair the corner of the floor covering with another unmatching piece of lino, which did not properly fit, and also, between that piece and the waste, there were existing cracks in the floor, and the largest crack was actually raised above the underneath. In part there was a gap between the floor covering and the tiled wall.  The whole looked either dirty or, possibly moldy.  I decided not to have a shower in these circumstances. The toilet seat, though usable, was loose in its fixings. In the room, there was no chair to sit at the desk, which should have been available. The flexible bedside light did not work. Most of the television channels did not work, including the most important ones, all BBC, ITV, and Channel 4. The best reception was of a shopping channel!! So effectively I could not use the TV. Walking along the internal corridors was an unnerving experience. I appreciate that, to conserve energy, movement sensors were used to turn on the lighting, but I had to make several steps before they came on, which was particularly unpleasant after leaving my room.

Location, and reception staff was good, beds looked clean

Dust on skirting boards in room, pipework in toilet, and ontop of the wardedrobe. The cups and glasses in the room wasnt clean.The breakfast room had dirty windows, dust on the skirting boards. The so called continental breakfast was extremely poor. cereals, toast, boiled eggs, crossiants, lumps off cheese, muffins, juices and coffee was all that was on offer.No fruit or yogurts. The guy at breakfeast was listen to something on his phone with earbuds in, very little engagement

Nice view from room

Bit dated in corridors plus’s we was on the 4 th floor was told The 4 th floor button didn’t work in the lift so we was told to get out on the 3rd floor. And your the stairs to walk up to our room