Econo Lodge Andrews Air Force Base

no towels in room, called for towels and i was told to come way to the front desk. tv was not working so when i went to front desk for towels i told staff about tv not working and i was told maintenance would come check out tv. no one never came. no extra lock on door so felt unsafe. price for that kind of room should have been half the price i paid

I was charged three times for a two night stay.

Yup

Parking is great. And there are plenty of stores to shop.

Na

Clean and quiet

Hotel was horrible, felt very unsafe, both inside and outside the hotel. Not just me, every day I saw customers complaining to the hotel staff about unclean rooms. To top it off, they collect $50 deposit but never refund it back.

Front desk was rude about the 50 dollar deposit

Property very unclean. Room and bedding did not appear to have even been cleaned beforehand. Bugs and roaches crawling around in bathroom and surfaces covered in grime. Staff very uncooperative about giving me a refund or even switching my room, blowing me off both times I attempted to get my money back. Breakfast consisted on pieces of bread, half a pitcher of orange juice, and 2 flavors of cereal. Very dissapointed by service and stay.

The check in process at the registration desk was unnecessarily complicated. Additionally, I reserved two rooms for two nights each. I told the front desk person from jump that my brother wouldn't be able to make it the first night but he will be there on the second night. I paid in full for both nights for each room. When he got to the hotel, the same front desk person said that since he was a no-show on night one, they gave his room away. Said right off the bat that there would be no refund. Mind you, I had ALREADY PAID for two nights in each reserved room, including the deposit. The front desk attendant then told us that "he is lucky" that they had one room left and it would have to be a smoking room. Needless to say, this was wildly irritating and a terrible way to do business. My 5 year old child said "this hotel is old and dusty". Kids don't lie. The entire hotel smells like cigarettes and old musty carpet. The best part of the hotel are the bed bugs. My partner is covered in welts and bites covering her whole body. Watch out in the morning of checkout (at 11). At 10:00, the cleaning person opened the door without knocking. How can they improve? In every way.