Holiday Inn Ipswich by IHG

There is a very kind and friendly lady on reception who always goes the extra mile with a smile, she made a good impression the last two times that I have stayed here. Unfortunately I forgot to take note of her name but I know she is Portuguese. The bed is comfy, location useful for my business trip and the food is very tasty.

The steam room and changing rooms could do with a freshen up. Quite a few options on the menu were unavailable.

Good value for money. Enjoyed the pool. Good location.

Instead of a wardrobe with opening doors right by the front door, it would be more practical to build an open wardrobe with a sliding door. There were also no coat hangers so I've ended up forgetting my coat after leaving it in the wardrobe.

The staff

Very small bathroom

Very friendly and helpful staff, great breakfast, ample parking.

Bathroom was both tired and extreemly cramped.

Helpful staff

The TV in my room didn't work. I spent 15 minutes trying to make it work then called reception for help but there was no answer. Gave up and read a book!

Good breakfast plenty of choice.

I was on the 2nd floor with 2 children on my own and lots of luggage and no lift and a long walk which I thought was ridiculous in a hotel of that size. Definitely should be a consideration when allocating rooms or at least state very clearly customers that there is no lift. When I spoke to the reception after I had you d the room they were very apologetic offered to assist in the morning and to move rooms but I declined as I wanted to get the children fed and put to bed. Gentleman was great it wasn’t his fault.

Good location and wide selection.