Embassy Suites by Hilton Kansas City International Airport

Alex at the front desk went above and beyond for us from the moment we walked in. He helped us secure a better parking rate, patiently walked me through the app, and then brought us waters and our happy hour card. He even checked to make sure I had arranged a shuttle to the hotel. What really stood out was his consistency. He had a genuine smile on his face the entire time, and I watched him treat every guest with that same level of care. At one point, he even stopped a man who was unknowingly walking around with his flashlight on, just to help him out. I honestly can’t remember the last time I’ve seen this level of service at any hotel in the US. You have an exceptional team member in Alex.

This hotel is in desperate need of a remodel. The rooms have filthy carpet, ripped furniture, and a terrible smell. The hotel was hosting a Pokémon card convention that took over the entire lobby. There was loud music playing from 10am to 11pm. It was a total nightmare. Breakfast was not up to embassy standards. Avoid staying here at all costs!

Beautiful lobby and common area

Bed wasn’t comfortable

Clean, comfortable rooms. Great free brakfast

Parking fee

The bartender at the bar was amazing! She handled being short staffed well and had to setup all the snacks for Happy Hour as well as serve all the guests at the bar. She handled it with grace.

The Bar /Restuarant is really run down and needs renovations. Also they name of the resturant isn't correct for bookings. The name is different at the hotel. They need more staff to assist with Happy Hour.

The size of the room

My room was not cleaned. No soap in the bathroom but instead had lotion that the front desk told me was soap. A child's toy in the corner of the bedroom showing that it had not been cleaned.