Baymont by Wyndham Fort Collins

We arrived at the hotel at 930 after a 10 hour drive to find out they overbooked us and had no rooms available. It was probably for the best , but they were so rude and uncaring about it . The place was full of people sleeping in their cars with all their belongings. When we walked in we walked past a woman smoking meth , after waiting at the desk for 10 minutes the woman walked in a she was the desk clerk . No sorry no helping us find another room just “ we have no control “ . They said they could not refund our money that had been paid 2 weeks ago and we would have to go through hotels.com for that ( hotels.com was awesome ). While looking for another room the place was still advertising available rooms on the site . There was loud parties in the complex across the parking lot . I have never felt so unsafe in anywhere I have been . Luckily we found somewhere safe and clean 20 minutes away that was amazing . We called the corporate office the next morning and they were not helpful just oh well .We had booked this 2 weeks in advance and prepaid because of graduations in the area and pride weekend so we knew rooms would be full and expensive . We will never stay at another Wyndham !

Traveling with my 75 year old handicapped dad. Put us in a room on the 2nd floor. Elevator not working. Promised us a ground floor room the following day. Next day comes, they weren’t able to put us in the ground floor room because it was “unhabitable,” even though we were told they would have 2 available rooms. When we entered the room we did get, we discovered the bathroom mirror off the wall with hardware sticking out from drywall. The bathroom floor was not swept. The TV would not work. The curtains were full of holes. The bathroom wall was filthy. The drywall was in disrepair. The door to the bathroom was a pocket door that we could not get out of the wall without the use of a pocket knife. The shower door was broken. For the amount of money we paid, this was a disgusting room. The staff was kind and apologetic, but their hands were tied in what they could do. The hotel could have potential, if some pride was taken in upkeeping the rooms. The beds were comfortable, but clearly owners did not invest in making this hotel safe and comfortable for their clients.

The hotel is definitely only a 2 star max and its a lot older. The staff is horrible, not attentative and too busy chatting with friends insteqd of doing their jobs. Not once in 4 days did we get room service. We had to wait for towels when we got back to the hotel Every day even if we were tired and it was late. Our key card didnt work on 2 nights that we got back. When we 1st arrived they told us they didnt accept our payment from hotels.com that was already prepaid so we were outside for about 1.5 hours waiting for hotels customer service to deal with it. Makes me want to cancel this hotels account all together for a terrible experience and a horrible rating that was false. The only positive was the price but ill never stay there again. Hotels.com and Baymont failed my family

BEWARE!!! DO NOT STAY HERE!!! I booked this hotel from my dad after he had delays in his flight. I booked it through Expedia and reserved a room with 2 Queen beds for my dad and his friend. Upon arrival, they found out that the hotel was overbooked, and they were going to have to share a room with one queen bed. The lady at the front was able to move them to a different room with two double beds that a different guest refused. Now we know why. The new room they were moved to was dirty, had no TV that worked, No electrical outlets that worked except for the one in the bathroom, had a broken toilet, had a sink that would back up, had dirty bed covers and an air conditioning that would not cool the room. According to my dad, the only thing that was okay in the room were the clean sheets on the bed. There are also bugs in the bathroom that were crawling around the toilet seal. Due to no other hotels being available in the Fort Collins area and my dad not wanting to backtrack towards Denver they stayed at the hotel and were able to get a few hours of sleep. The next morning they went down to breakfast, which had a few things available, except for there, was no bread for toast, and the two front desk girls were more interested in talking to each other and being on their phones than making coffee for their guests and restocking need breakfast items, so they left. On top of it all, the hotel has not acknowledged that a refund for this terrible room. Is being requested. BEWARE!

Avoid this place at all costs. I booked two double queen rooms for my family of 8 and was told at 12:30 a.m. that they “weren’t available” — bait-and-switch scam. We were forced into two tiny single queens. One room was filthy and unusable. The other had a broken A/C that staff wouldn’t fix except to hand us a fan. We all had to cram into one hot, uncomfortable room. Staff was rude, unhelpful, and literally pounded on our door in the morning to kick us out. On top of everything, the elevator is broken, so we had to haul all our bags up the stairs. This location is dishonest, dirty, and hostile. Stay far away.

We left. The room smelled of your urine and the first room key we got was to someone’s room already. Terrible!

You get what you pay for. Small room. Stained carpet. Rock hard bed.

Property is really run down, the elevator didn't work, room smelt like piss, mattress was lumpy. The room faced the highway and all night long it was noisy. Morning breakfast bar wasn't very clean, no napkins or paper towels for guests. Will never stay there again.

Checked in and the front desk staff was very pleasant

We did not stay. Check in went fine and the room was clean. It's just a seedy, shabby place. You should send someone to check it out. You might not want to represent them. The bathroom sink is laughable.