GRAND BASE Karatsu Ekiminami

Did not get the prior notice from Hotels.com that we need two set of code, one to enter the building and other to checkin. I didnt get the mail for code or probably it sunk in junkmail. So we freezing outside the bldg for 30min until Hotels.com staff contact the concierge. And anothe half hour reaching our friend who can speak Japanese to contact the concierge for checkin code. The room is clean and cozy but almost everything controlled by fully Japanese control panel. There's a translated manual in the tablet but still very difficult to understand. Hence, if you can't read and speak Japanese do.avoid booking this hotel.

They had an automated check in system that basically did not work. Fortunately, my son speaks fluent Japanese and was able to ring the people to gain access. After a 20-minute phone conversation we were finally able to email them copies of our passports before they would open the doors. After trying to use their online system for about 10 minutes it took about 35 minutes in total to check in. This is not a suitable place for non Japanese speaking people