Crowne Plaza Zürich by IHG

Zimmer war sauber und gross. Wlan funktionierte einwandfrei. Das Hotel hat eine super Lage zum nahegelegenen Stadion.

Check-in dauerte lange, da viele Leute anstanden. Mehr Personal hätte dem entgegengewirkt. Man weiss anhand der Buchungen wie viele Gäste ankommen. Auch das Zimmer war nicht rechtzeitig bezugsbereit.

Personal amable. Buena relacion calidad precio

Un poco alejado del centro

Clean and comfortable room. Plenty of choice at breakfast and gluten free options available. Enjoyed the two evening meals we ate at the hotel, delicious food and friendly Spanish waiter. Again, gluten free options not a problem.Good location for trams into town centre. Everything we needed.

....alles in Ordnung! Freundlich, ruhig, und das Frühstück richtig Klasse....!

Ich konnte meine Reservation nicht stornieren, am Telefon kaum jemand sprach Deutsch.

We stayed two nights at Crowne Plaza Zürich (18-20 May 2026) before flying home to Singapore. The experience fell well short of what we expect from an IHG / Crowne Plaza property, and we left with an unresolved billing matter. I'm sharing this with photos so future guests can make an informed choice. Room -- makeshift bed setup Our twin beds had been pulled out from the headboards and pushed against opposite side walls as a makeshift arrangement, leaving us sleeping in a visibly cramped configuration (see photos). The TV was mounted on an unusual pole at the foot of the bed which crowded the small room further. Bedding was sparse -- loose duvets with no proper duvet cover or top sheet. Furnishings, carpet and overall décor were noticeably dated. Check-in and front desk service Check-in was lengthy and contained errors. The staff member I dealt with -- I believe his name was Mars -- was curt and dismissive when I asked for directions. A similar interaction occurred the following day with another staff member named Chinos. Most notably, we observed visibly warmer and more attentive treatment being given to other guests at the same desk during the same period -- an uncomfortable pattern worth flagging to management. Most serious issue -- DOUBLE-DEDUCTED security deposit At check-in our security deposit was deducted from my card twice. At checkout on 20 May 2026 only one of those two deductions was reversed. The second hold remained pending on my card for over a week. After I emailed the hotel formally on 24 May, the Operations Manager replied a few days later confirming the second authorization had finally been released -- without acknowledging that the double-deduction had occurred in the first place, and without offering any goodwill gesture for the inconvenience caused to an international guest who had already left Switzerland. 📍 Positives Convenient access to Zurich Airport via Altstetten S-Bahn station. That's it. Bottom line: there are better-value 4-star options in Zurich. I'd recommend future travelers look elsewhere until this property invests in service training, room standards, and billing accuracy.

Sehr schönes Zimmer, sehr bequemes Bett

L emplacement, la proprete et le personnel

Paye chf 340.- pour une toute petite chambre qui n en valait que chf 200.-

Sehr freundliches Personal

Der Preis für das alte Zimmer total überteuert