Best Western Plus Vancouver Airport Hotel

Close to airport

Hard to find entrance to hotel

So close to the airport I got there for my flight way to early thinking Vancouver traffic would slow me down as per usual

Location to airport

SHUTTLE SERVICE TO AIRPORT.

NOT CLOSE TO OTHER RESTAURANTS. . Restaurants on the property was okay, but your only choice.n

There was a small store on the corner. But the prices were very high for everything

When I first arrived at the hotel to check-in after booking online. I was told I had to pay $20 to park my car overnight. I was never told that on the website and I had already prepaid for the hotel.\n After talking. To the staff for a few minutes, telling them that I already paid through booking.com and was never told anything about parking. They waived the fee my room is on the 3rd floor all the way in the back, and when I arrived in the room, the air conditioner was already turned on, however, the room was very hot. After trying to adjust the temperature and turn the machine on and off again. I went downstairs and tried to explain that the air conditioner was broken. The same woman helped me check-in, was arguing with me and telling me that I had to turn the machine on and wait for the room to cool down. I tried to explain to her that I already saw. The machine turned on and the room was hot. She then pulled out her phone and said that there is a video I need to watch in order to understand how to work the air conditioner in this video, it was her hand lifting the lid to the air conditioner. To show the buttons on where to turn it on off and warmer or colder. But in her video, all she did was lift the lid to expose the buttons. Nothing else and the video ended I told her I already know how to turn on the air conditioner I already know where the buttons are. However, the machine is broken. She did not believe me and told me that I need to go back in my room and wait for it to cool down. I\n Told her no, the air conditioning was already running when I went in the room and the room is hot. So I asked her to contact the maintenance team as soon as the maintenance arrived. He agreed with me and said that it is broken, so he and I went back downstairs to switch rooms they gave me another room that air conditioner also was not working very good.

Location was good, room was clean and comfortable

We specifically chose a hotel near the airport with free shuttle because we were just staying overnight between flights. We could not reach their shuttle or the hotel as there was an issue with their phones. They did not email to say that there was an issue. Our reservation said to use the shuttle phone at the airport to arrange pick up. We ended up having to pay for an Uber, with no discount or other credit for that.

Room was nice

Location: it was awkward finding the front entrance. Had to drive through an unmarked alley to park car to unload at entrance. Also, clerk at check in was unfriendly (the morning staff were great).