Best Western Plus Vancouver Airport Hotel

Location relative to the airport. Overall friendly staff

Shuttle dervice from the airport was a problem as the phones were not working at the hotel. Several guests were annoyed. This was not the first time there have been issues with the shuttle. It is more of a facility breakdown as opposed to a staff issue. Its just that for passengers who have just completed a long trans Pacific flight waiting for an hour or more to get to the hotel can be frustrating when all you want to do is put your head down on a pillow and go to sleep.

Location

Excellent restaurant

Next to bust highway-noisy. Too expensive for what you got

Fabulous that the bus stop was outside and so easy to get to and from So close to the Airport

The 4pm check in was a bit late

Itis an older hotel and shabby. I am a business traveller and a Diamond Select elite with Best Western. I am not sure when staff came on but they are lazy and rude. I always travel Best Western and this time I forgot my sweater not a big deal I remembered as I was on the park and ride bus.. unfortunately Best Western local phone line was down so I sent an email in detail where I left the sweater and my room details My Best Western info etc Addition to that I gave a very detailed description of the sweater a very expensive Canadian brand so I wanted to retrieve it. I then contacted the corporate office by phone same description no big deal I got a case number. I went to my trade show waited for an email for a day or so and I never received any in from you. anything. I tried the local number f it worked. Spoke to the front desk and was told we never received anything . I asked if she could check the emails and I was told they are too busy for that. I said ok can you find out if you have my sweater and I gave her all the details location left description. She came back 10 min later nope not there. You probably have it or left it somewhere else. I told her I hadn’t and I wanted to get it back and to get a manager involved and she told me not to be rude to her? Which I was note and I just wanted my sweater back. So 2 days later she calls and tells me we are so sorry we found it all of a sudden we didn’t know you were a diamond member and very apologetic. I said thank you and I would pick it up Friday evening late after my flight she got snippy again. So I go to pick up my sweater 11 pm after my flight and I am getting attitude again I told them my name my room number and that I was here to pick out the brand as well if my sweater. I am tired and just wanted to go home. I see my sweater and they put it on the desk and I said thanks and go to grab it and the girl snatched it out of my hand Well not so fast you better show me some ID I am like who else’s would come for this? I said I have been working all week to get this sweater back and the second girl says well it’s your fault you forgot it. Wow! Do the original girls says well if you want it you have to sign here and I did and took the sweater. I truly believe a housekeeping person was trying to keep for themselves and would have if I had not escalated the situation. After reading all the other rescues including the one about the break and enter and the manager never even called the police this is not a place I. Would ever stay again and highly warn others not to stay there. To the manager that I know roll comment it comes from the top down you are the problem and the staff is a reflection of you.