DoubleTree by Hilton San Pedro - Port of Los Angeles

I have stayed at this hotel three times over the last two years. Most recently, before and after a seven day cruise. Our experience during our last stay is still unresolved. Our credit card was charged for a meal and drinks that we are still in the process of disputing. Today, after four attempts on our end we have finally gotten a response. The most insulting part of this experience is that the day of the disputed charge we were standing in pouring rain waiting for a shuttle. After about 45 minutes I made it on to one shuttle bus but my husband continued to wait for the next one for an additional hour. We were both soaking wet when we arrived to the hotel. I cannot recommend this hotel. They do not return calls, they have been most unhelpful. The friends we were traveling with also had issues with billing. If you go to this hotel you must keep every receipt and be tenacious in getting things resolved. Good luck.

Minimum amenities. One chair only in a double bed room. One bed stand between beds. Bathroom door hardly close. The whole establishment smells lightly sulfur, considering it’s a water front with constant breeze. Table light on and off require quite tricks. Six towels total. The entire couple of hundred room hotel shared a single guest microwave. Issues go on and on. Parking lot barely hold on not failing apart, charge $25 additional per day. Staff are okay, polite.

Stayed here because of the proximity to the port, as we were cruising the next day. Staff was friendly and the food was good. The condition of the property is not up to Hilton standards as there is much deferred maintenance. Carpet in room was a mess with a makeshift repair(photo). Wallpaper above window was peeling(photo). Strange blue sticky stuff on toilet(photo). HVAC vent in elevator lobby covered in black gunk(photo). This was the worst Hilton property we have ever stayed in. Place needs a complete refurb.

The room was clean but had some issues short of Hilton quality. There is no microwave, there is a sliding decrepit door between the bathroom and room. The shower curtain was flimsy and the sink drain stank. The tv had few stations. There is no breakfast offered. They advertise warm cookies but not offered unless you ask.

First Impressions: The staff we’ve encountered have been absolutely amazing — from check-in to the lounge, everyone has been friendly and helpful. Highlights: This hotel offers a complimentary shuttle to the cruise port, and they’ll also drive you to places like Target, Vons, or nearby restaurants for free — a really nice touch. What Could Be Better: The hotel itself could use a refresh. The rooms would benefit from replacing the old carpet, which has an odor. The pillows and duvet constantly shed feathers, and I did spot a few bugs. Screens on the windows would also be great so guests can enjoy fresh air. Overall: It’s the personality and kindness of the staff that truly make this a positive experience, even with the room’s shortcomings.

It was a great location to stay prior to my cruise. The staff we friendly, delivered great service

Friendly

Quiet with a large parking lot. The cookies are of course nice. Rooms were spacious enough. We actually found the place to be clean and quiet but nothing was overtly special. We were surprised that even we are Hilton Honors Silver level, there was no complimentary water because we booked with Expedia.

Check-in easy, best shuttle service I’ve ever seen, to and from restaurants & to cruise port! Staff polite & professional.. Room clean and well appointed. Shower amazing, beds super comfy.. highly recommended!

The beds were absolutely awful broken down in the middle, both beds were the same and left me with a soar back