Holiday Inn Express Fredericksburg Southpoint by IHG

We was to stay for 2 days for a soccer tournament, us and the rest of our team checked out after the first night. There was bed bugs and roaches in all the rooms. The housekeeping cart was fill with roaches crawling in and out. The ac/heat was not working either. I do not recommend anyone to stay at this hotel unless you like sleeping with critters.

Everything was good with my stay

Clean

The property is doing renovations (wish it said that when booking) some of the amenities were closed ( and those were partially why we chose to stay here). It was a lot going on all over the place. The elevator closest to our room was out of service. The TV in the room was small and sitting on the desk so you could barely see it. The property is in desperate need of upgrading just wish we knew it was happening now during our stay. Would have stayed elsewhere.

Do NOT stay at this Hotel. Firstly, we were originally booked to stay in a Holiday Express Inn in Wilson NC, but due to sitting on the DC beltway for 3.5 hours, we knew we could not make it to Wilson, our halfway point. We called Holiday Express to infer if we could transfer our Wilson reservation to stay here in Fredericksburg since we were not even going to get there until after midnight. Holiday Inn advised that could not be done. OK, we were willing to eat that money so we stopped into this Holiday Inn to book a room at the desk. We were given a room and as we walked to the room, we observed a lot of construction and a mess all along the first floor walking to our room. We literally walked in the room, saw the condition (dirty and smelly, bathroom disgusting, TV sitting below bed level as tv mount was being worked on). We were in the room for less than 1 minute and immediately advised the front desk we wanted our money back and we wanted to leave. She advised we already paid and she was unable to give us a refund. We were shocked. No manager to speak to and the national reservation number kept referring us back to the front desk to the woman who refused to give us a refund. This front desk associate advised that all the rooms were in the same condition except the top floor, but she advised they were all booked because those are "our good rooms". So, we are stuck!

I stayed here previously and it was much better than this trip. The elevator was sketchy and needed maintenance. The bathroom specifically the bath tub was not clean had to clean it myself. Also, the television in the room was small maybe a 32" and they did not have ESPN or HBO. The breakfast was not that great either. I will not be staying at this property again. Maybe you will have a better experience.

I booked this hotel for my sister and her husband, who came from Spain. On the second day of the stay, they canceled the rest of the stay because the Manager stated they were smoking in the room. The Manager never approached them or me to give them a verbal warning about the smoking situation and evicted them from the hotel. On top of that, they charge an extra night to my credit card and $225 for the cleaning fee of the room. They did not have personnel who spoke Spanish, and all the signs were in English. The Manager, very aggressively and without any knowledge of hospitality, evicted my family from the property without taking any corrective action to resolve the problem or to manage the situation differently. Also, the hotel is under renovation and is full of concrete dust, even in the breakfast area, and is noisy during the day. Recommendation: if you are from another country, don't stay in this hotel because Management and personnel appear to not have hospitality training, only speak English, and do not have empathy for foreign travelers. They just care about Americans.

Good place to stay overnight. Comfortable bed and good breakfast. Hotel undergoing updates.

Staff was very friendly and accommodating for our early check in. They had renovations going on but it didn’t interfere with our stay.

Staff was friendly and helpful. Beds were comfortable. We have stayed at this hotel several times. Bathroom could use some updates.