The Westin Rancho Mirage Golf Resort & Spa

They stated that only a $100 deposit would be charged, but instead they charged $357 to my card without any prior notice or explanation. At check-out, they admitted this was incorrect and promised the extra amount would be refunded immediately, but nothing was done. Afterwards, I was told I would have to wait up to 30 days for my bank to process it and that there was ‘nothing they could do,’ despite previously assuring me they would resolve the issue. Charging guests far more than promised and then refusing to take responsibility is completely unacceptable and extremely unprofessional.

The service was slow.

This review relates to golf and unfortunately a highly unsatisfactory and disappointing experience. Every single green on the course has been destroyed with virtually no grass covering and having to put on turf. When booking direct with the hotel no mention was made of the diabolical state of the greens which frankly should be an embarrassment considering all the high class golf in the area. The fairways were decent being the only positive. Bitterly disappointed I wasted a days golfing here and the course should not be offering public green fees the state it is in.

What a wonderful find! View from the balcony was gorgeous,. Lots of convenient parking available. The resort was quiet and peaceful. Starbucks was wonderful as well as the courtyard outside the store.

No elevator/check-in did not make note that there wasn't one. A little difficult getting suitcases to room. No conditioner in shower. Bottle was completely empty. No bedding for pull out sofa. Discovered when ready for bed. After phone call, staff brought only sheets. Had to return later with blankets. But, what did we like? We were given credit for parking/resort fees because we notified the staff about those issues at check-out.

The view, location was great.

Spider webs hanging from ceiling. Had to wait all day for towels and robe to be delivered. Asked upon arrival, did not receive until 10 pm.

Lots of nice aspects about the place. We were happy with our room and the grounds are nice. Major bummer with the pool which was completely overrun with people. They need to go to aa wristband system for access to the pool. Pretty sure there are a bunch of people that don’t belong and also like 8 people jammed into some rooms which leads to the place being way too crowded. Unfortunately that aspect and the people associated with that behavior gives the resort a low class vibe.

It is what it is. A bit of nickel and diming which is always annoying but great rates. If you eat local or in your room, you can save a lot. The pool is crowded but the slides are a hit with the little guys. I highly recommend taking advantage of the bikes (or bringing your own bikes or scooters) and the driving range. Avoid the “free bowling” - it doesn’t work well and is just a trap to get you into the arcade and buy more games for your kids. The property is super pretty!!

We are staying here now - we’ve been coming here every year for the last 4 years. Really disappointed in some of the recent changes which a staffer attributed to a “new GM”. They used to have cookies and lemonade outside the reception area for the kids (and adults) daily around 3 or 4pm. No more. Most importantly they always had a great happy hour at Pinz and Pints with two free drinks for hotel guests along with candy and pretzels. Now only the candy and pretzels remain. No free drink cards, no free drinks. Happy hour drinks are now $7 or more. They do offer one free game of bowling. They used to give one free game for every day we stayed. I may sound like I am just looking for freebies, but this resort is not cheap and I appreciated the little things they offered that were considered part of the resort fee. Now I’m just paying $50/day for the “free” WiFi. Lastly the Las Hadas pool was previously adults only and it was quiet and serene with poolside bar service. I have kids but I usually send them to the kids pool area that has a lifeguard. Now Las Hadas is crawling with kids, the bar is closed, and it’s just like the other kiddie pool here. No staff on site and even the gates are propped open with a rock so anyone can come in. I am sad to say we will probably seek out a different resort next year. Staff here are lovely and they are the standout part of our stay but the changes driven by greed are hard to adjust to.

we have stayed here 3 times before, it was great every time. the manager was amazing. it is now a different nanager. I have sent at least 4 emails about some bookings we need to do on property - before we arrive for an upcoming stay. I even emailed the new manager directly. I talked to the call center in Asia (zero help they know nothing about the hotel - that took an hour), tried to do the online requests, i have no idea if they see it. Also I have held 4.5 hours on the phone for the front desk number for this hotel. how have people reached the hotel front desk? Instead of being on hold for hours for ‘all agents assisting other guests’? This is pathetic for any Mariott especially at their expensive rooms. Seems so bad already. going on hour 5 of holding for this hotel… These people are just leaving money on the table. I know it is important to do bookings before arrival because the public is also able to use all amenities on their property, they don’t priorituze guests. incredibly frustrating.