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5.8 / 10 Guest Rating

Hotel Xcalak

Avenida 16 de Septiembre No 181 Colonia Centro, Chetumal, mx

Hotel Xcalak - main view

About the Property

Hotel Xcalak, located in Chetumal, Quintana Roo region, is the perfect retreat just 2.4 km from Dos Mulas Beach.

Comfort and Convenience:
Enjoy air-conditioned rooms with free WiFi, private bathrooms, room service, and a 24-hour front desk.

Room Features:
Relax in rooms with a desk, flat-screen TV, and some with a balcony overlooking the beautiful surroundings.

Dining Experience:
Savor delicious Mexican cuisine at the on-site restaurant, with vegetarian and dairy-free options available upon request.

Escape to Hotel Xcalak for a relaxing getaway near Chetumal International Airport, only 3 km away. Reserve your stay now!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Please inform Hotel Xcalak in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). A deposit via bank wire is required to secure your reservation.  Hotel Xcalak will contact the guest with instructions after booking.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

5.8
Good12 verified reviews
AI Summary

Guests highly rate the centrically located and frequently praise the .

Categories

Cleanliness3.2
Service6.7
Location7.2
Room Quality3.1
Amenities6.7
Value for Money6.6
Food and Beverage6.7
Overall Experience6.2

Select topics to read reviews

V
VasquezbzBZ
Verified booking
family_with_children
Standard Room
Stayed in Oct 20, 2025

"Excellent"

8.0
Helpful?
J
Jose LuismxMX
Verified booking
family_with_children
Standard Room
Stayed in Oct 9, 2025

"Very Good"

7.0

Esta Céntrico

La Seguridad y Que Dejan las Luces del pasillo Encendidas toda la Noche,,, La Cama esta Pésima al Igual las Almohadassss

Helpful?
H
HERNANDEZ TREJOmxMX
Verified booking
family_with_children
Standard Room
Stayed in Aug 11, 2025

"Good"

3.0
Helpful?
P
PucbzBZ
Verified booking
young couple
Standard Room
Stayed in Apr 21, 2025

"Excellent place"

9.0

Good service by the front desk. Excellent place at the center of the city. Good WiFi

That I reached earlier to the hotel and no place to leave our luggage. Had to back my luggage until 3 pm.

Helpful?
M
MartinbzBZ
Verified booking
solo traveller
Standard Room
Stayed in Jan 4, 2025

"this was way below my expectations"

4.0

the room smelled of sewer water. there was no cable. the pillows were small and bumpy. There were no blankets or proper bed covers

Helpful?
R
RobertomxMX
Verified booking
family with young children
Standard Room
Stayed in Dec 20, 2024

"Bad"

1.0

NOTHING EVERYTHING WAS HORRIBLE.

Horrible the whole place smelled like septic water just horrible and it has no improvements the sheets looked dirty and had dust on them , the tv didnt work and there was no hot water. It really isnt worth the price they charge that place should charge less than half of the price value they ask for. They need a super mega remodelling dine to that place because its not even worth a cheap motel room.

Helpful?
M
MarloesnlNL
Verified booking
with friends
Standard Room
Stayed in Aug 3, 2024

"Good enough for the price, if you don’t have to stay longer than 1-2 days."

7.0

Price, location, free parking, 24hr reception

The door was in a very bad condition, hard to close and felt like somebody wouldn’t have much trouble forcing themselves in. The wifi is very bad.

Helpful?
L
LouisbzBZ
Verified booking
review category business travellers
Standard Room
Stayed in Jul 29, 2024

"Passable"

5.0
Helpful?
A
AlfonsocaCA
Verified booking
family with young children
Standard Room
Stayed in Jul 13, 2024

"Bad"

1.0

The bed sheets were dirty and stained impossible to use them. The pillows also disgusting looking. Tv's speakers broken.

Helpful?
F
Fer
Verified booking
partner
Standard Room
Stayed in Jul 30, 2019

"Exceptional"

10.0

La ubicación es muy buena, los servicios excelentes, y es un lugar muy cómodo

Helpful?
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