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7.5 / 10 Guest Rating

Mercure Cairns

15 Florence Street (Corner of Florence and Lake Streets), Cairns, au

Mercure Cairns - main view

About the Property

Convenient City Centre Location
Mercure Cairns offers a prime location in the heart of the city, just minutes away from the Esplanade, Lagoon swimming pool, and key attractions like the Cairns Night Market and Reef Hotel Casino.

Family-Friendly Accommodation
With spacious family-size suites available, Mercure Cairns ensures a comfortable stay for families looking to explore the wonders of Cairns together.

Relaxing Outdoor Amenities
Guests can unwind in the outdoor swimming pool surrounded by lush gardens or seek adventure with excursions arranged by the Tour Desk to iconic destinations like the Great Barrier Reef and Daintree Rainforest.

Book now to experience the perfect blend of convenience, comfort, and relaxation at Mercure Cairns.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Business center
Family rooms
Lift / Elevator
Laundry

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

Please note, there is a 1.1% credit card surcharge when using a credit card. Restaurant & Laundry services are closed till further notice due to the burst water mainsParking is subject to availability due to limited spaces. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Family Room with One Queen and Two Twin Beds - Photo 1
Family Room with One Queen and Two Twin Beds - Photo 2
Family Room with One Queen and Two Twin Beds - Photo 3
Family Room with One Queen and Two Twin Beds - Photo 4
Family Room with One Queen and Two Twin Beds - Photo 5
Family Room with One Queen and Two Twin Beds - Photo 6
Family Room with One Queen and Two Twin Beds - Photo 7
Family Room with One Queen and Two Twin Beds - Photo 8
Family Room with One Queen and Two Twin Beds - Photo 9
Family Room with One Queen and Two Twin Beds - Photo 10
Family Room with One Queen and Two Twin Beds - Photo 11
1/11

Family Room with One Queen and Two Twin Beds

The spacious family room has an private bathroom with shower. It also includes a TV, air conditioning and fans, microwave, tea and coffee making facilities and a refrigerator. Some rooms have a balcony.

44 sqm
Sleeps 4
2 Twin bed (90-130 cm wide)
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTVAir conditioningHair dryerKitchenette

Family Room 1 Queen and 2 Singles

Non-refundable
Room Only
20% OFF$355.46

$284.37

Includes taxes & fees

Family Room 1 Queen and 2 Singles

Non-refundable
Breakfast Included
20% OFF$401.26

$321.01

Includes taxes & fees
Superior King Room - Photo 1
Superior King Room - Photo 2
Superior King Room - Photo 3
Superior King Room - Photo 4
Superior King Room - Photo 5
Superior King Room - Photo 6
Superior King Room - Photo 7
Superior King Room - Photo 8
Superior King Room - Photo 9
Superior King Room - Photo 10
Superior King Room - Photo 11
1/11

Superior King Room

Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

27 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerTVAir conditioningHair dryerRefrigerator

Superior King Room

Non-refundable
Room Only
20% OFF$337.64

$270.11

Includes taxes & fees

Superior King Room

Non-refundable
Breakfast Included
20% OFF$383.45

$306.76

Includes taxes & fees
Loft Queen Room with Spa Bath - Photo 1
Loft Queen Room with Spa Bath - Photo 2
Loft Queen Room with Spa Bath - Photo 3
Loft Queen Room with Spa Bath - Photo 4
Loft Queen Room with Spa Bath - Photo 5
Loft Queen Room with Spa Bath - Photo 6
Loft Queen Room with Spa Bath - Photo 7
Loft Queen Room with Spa Bath - Photo 8
1/8

Loft Queen Room with Spa Bath

The hot tub and spa bath are the special features of this double room. Guests can make meals in the fully equipped kitchenette that features a refrigerator, kitchenware and a tea and coffee maker. A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are provided in this spacious double room. The unit offers 1 bed.

27 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTVAir conditioningHair dryerKitchenette

Loft Room 1 Queen Bed and Spa

Non-refundable
Room Only
20% OFF$343.58

$274.86

Includes taxes & fees

Loft Room 1 Queen Bed and Spa

Non-refundable
Breakfast Included
20% OFF$389.39

$311.51

Includes taxes & fees

Guest Reviews

7.5
Very Good993 verified reviews
AI Summary

Guests highly rate the good location and frequently praise the friendly staff.

Categories

Cleanliness7.2
Service8.7
Location8.7
Room Quality7.2
Amenities6.7
Value for Money7.7
Food and Beverage6.7
Overall Experience7.2

Select topics to read reviews

B
BBB_auHOBART, GREATER HOBART, TASMANIA
Verified booking
Couples
Standard Room
Stayed in Dec 29, 2025

"Very disappointing"

6.0

As a semi regular Accor user we were very disappointed in this venue. Welcome drinks were from the mini bar. Not acceptable. Yes I know there were Reno's going on. No kettle in the room, despite them providing tea bags. 2 Coffee pods. 1 spoon. Trouble finding how to open the curtains, TV munted. Can't call reception because there was no phone in the room. So had to go to reception for assistance. The girl on duty helped us and did a great job. Breakfast all in the room cost. Go to a separate room for that a "restaurant". All cold options there. No hot buffet. Cooked to order. I am a fussy eater and the 2 hot options on offer were not to my liking. Perhaps an offer of cook to your needs would be a better option. 3 slices of white bread put out. "Long" bread provided. Doesn't fit into the Kmart toaster. Coffee machine producing luke warm coffee, undrinkable. Fittings not maintained. See photo. How this is acceptable to Accor is beyond me. Rest assured we don't recommend it and will send this review to Accor. I am glad we didn't use our free night on this location.

Helpful?
L
LaveniaauAU
Verified booking
family_with_children
Standard Room
Stayed in Dec 29, 2025

"Excellent"

8.0

Room & Staffs

Nil

Helpful?
D
DarrenauAU
Verified booking
extended_group
Standard Room
Stayed in Dec 27, 2025

"Good"

1.0
Helpful?
J
JillianauAU
Verified booking
family_with_children
Standard Room
Stayed in Dec 26, 2025

"Exceptional"

9.0

Easy access to where we needed to be.

Restaurant was closed due to renovations but they did send us across the road for our included breakfasts.

Helpful?
C
CarolineauAU
Verified booking
family_with_children
Standard Room
Stayed in Dec 24, 2025

"Excellent"

8.0
Helpful?
P
peteraI8382SC
Verified booking
Business
Standard Room
Stayed in Dec 21, 2025

"Nice place, happy friendly staff."

10.0

I was there for work so it was a different experience for me than most. The location was perfect though - very close to all attractions and the parking was handy. I found the room quiet and peaceful. The staff were super friendly and I felt very welcome. Cairns is in the tropics so you want a place that's clean and well maintained - this is certainly all of those things. My room and the place in general were spic and span and I would definitely come back.

Helpful?
S
StephenauAU
Verified booking
couple
Standard Room
Stayed in Dec 21, 2025

"Staff very accomadating and freindly we will be back"

10.0

Staff

Restaurant wasn’t open but there was one near by

Helpful?
L
Louise auAU
Verified booking
family_with_children
Standard Room
Stayed in Dec 20, 2025

"Exceptional"

9.0

The location is great.

The ironing board was very wobbly, which made it difficult to use.

Helpful?
S
StephenauAU
Verified booking
extended_group
Standard Room
Stayed in Dec 18, 2025

"The staff exelent"

10.0

Staff excellent so helpful and nice updates you have made. Have stayed at this hotel many times when it was another company and it has improved from before. I will be back.

Location and very good for the price.

Helpful?
M
MattauAU
Verified booking
family_with_children
Standard Room
Stayed in Dec 18, 2025

"Exceptional"

9.0
Helpful?
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