SureStay Plus by Best Western Mesa Superstition Springs

It was very close to where we needed to be during our stay but we will never book this property again

The Staff was Very Rude from the minute I walked in, the bed was built on a metal frame and every time you moved it sounded like a soda can was being crushed kept us up all night, when I booked online I asked for Pet Friendly then was told when checking in it was not so I had to pay to have my non service dog nodded very expensive and unjust and to be told my problem was booking on line and not directly with the property so it was get rid of the 2.5lb dog or vacate my room I Will NEVER stay at a Sure Stay Best Western “PLUS” again and what made it a Plus Property I still can’t figure it out and a big sticker on the shower that read Slippery When Wet I had specifically asked for an ADA Room I got a message a few days before check in that said none available but there was a two queen bed with an ADA Bathroom somewhere in the Hotel or a King on the First Floor I chose the downstairs King Room only to be told there was nothing Available at my check in I am legally disabled so we were put on the third floor even though there was an elevator it was difficult moving through the Hotel and the shower was very dangerous we had not floor Matt or rug the shower leaked from under the door to the floor outside the shower we had to use a towel to step out in order to not slip and fall and the few little strips of what ever the stuff was on the inside floor did not cover the area where you stand so it was very slippery its the worst Hotel I’ve ever stayed in

Easy mid point between airport and appache trail junction

My room was too close to front desk, very lound early in the morning (5am!!)