Cosmopolitan Hotel and Apartments

Perfectly located for a show at the Memo Music Hall.

We stayed at the **Cosmopolitan Hotel from July 22 to 26, 2025**, and unfortunately had a disappointing experience. We were given room **C030**, which was right next to the tram line where it curves—resulting in loud noise every time the tram passed. Despite requesting an upper-level room and being told it would be away from the tram, this wasn't the case. The room had **only one heater** located in the living room, leaving the bedroom cold. When we asked to change rooms, we were denied unless we **paid for an upgrade**. Instead, housekeeping delivered a plug-in heater—but entered our room without knocking. We also discovered that the door had no latch or chain lock meaning anyone with a key could enter. We resorted to blocking the door with a sofa, and the front desk confirmed this was the case for all rooms did not object to the sofa blocking the door. Additional issues included: -bathroom window that wouldn’t fully close-we had to seal it with towels. -cracked toilet seat, which pinched when used. -Visible mold in the shower and sink areas, and we had to adjust shut-off valves to get hot water. -Uncleaned counters with crumbs left behind, and a chipped glass was simply put back in place. - We even found a long-lost TV remote behind the sofa. Overall, the room was poorly maintained and didn’t feel secure. Disappointed with both the condition and services.

She stayed at the Cosmopolitan as it was near the Palais Theatre. The room was nice and clean and the bed comfortable. The room was quiet even though it faved the main road. Extremely convenient to great bars and restaurants. Would stay again.

The location is 10/10. The property itself is tired and old but functional.

Very basic room. Great location, but nothing more. This is not a boutique hotel. The room felt empty and cold.

We love staying here, it's so convenient to everything, parking available, comfy rooms, close to cafes and bars and restaurants

If the bed wasn’t so horribly uncomfortable…(lumpy & springs digging in) i would book here again. Surprisingly quiet, clean & convenient. Old have done with a bit of assistance with my luggage but other than that the service was good.

Great location clean rooms

Always love staying at the Cosmo - Joshua on the front desk is a real star too - all staff were wonderful - steps from The Galleon and great Mexican food too!

Noisy fridge, air conditioner and leaking toilet cistern. Otherwise, good value and friendly staff.