Hampton Inn Los Angeles/Arcadia

The location.

We had ants crawling all over our dresser, snack food and table. We wiped the table down the first day we checked in due to there being a sticky substance covering it but returned from an outing and ants were still everywhere. Breakfast was amazing and although they have a secured entrance, there were homeless people eating breakfast each morning. Staff do catch them but asked them if they were guests, required a room number and last name, which the people rambled off random names and numbers. While staff go verify the breakfast lobby becomes a little chaotic because you will see these people scarf down what they have left, get up and rush out. That was a little unsettling.

Cleanses Location Comfort All PREFECT!!

It is comfortable and clean.

Nothing to complain. All is good.

It had all the amenities and it was a good location

Good location, quiet and off the main roads.

A/c in the room did not work. Unit showed an error message and receptionist suggested it was user error. No an appropriate response.

The breakfast, the rooms cleanliness, friendly staff...location was great.

Nothing

Breakfast very good, but ran out of potatoes early! Staff and desk clerk were extremely friendly and helpful.

It was difficult to sleep bc I did not see any black out shade. In the morning, staff showed me the left/right arrown on the remote toggled to a black out shade. Suggestion: make it clear on remote that LEFT=shade and RIGHT= black-out shade. Tho when staff showed me the remote, the black out shade ran off track, so maybe wasn't really working right. Also, wanted to sit by pool in a.m., but didn't open til 9 am. Suggestion: provide outdoor eating space for viewing beautiful Pasadena mountains while breakfasting.

The night Auditor clerk helped me get a room for the night because I made a mistake thinking it was for that same night. He was very nice and explained what I did. I was embarrassed but I needed a room and he accommodated my request and changed my reservation. Thank you for getting me a room where I was safe, warm and comfortable.

It would have been nicer to get a room located more in the front than way way in the back, since I was alone. Also when checking out, the one woman was not friendly and seemed bothered while working with someone on the phone. Finally a gentleman came out, he could have been more hospitable but possibly the bad mood from the other lady worker was contagious. I also asked him what the rate would be if I stayed another day and he gave me an outrageous price. I would have stayed another night if it was comparable to the price I got online. So I went across the street to Embassy Suites and got a lower price than the one I just paid for. Plus I get a cooked to order breakfast there. I stayed at Embassy Suites for 5 days.