Fairfield Inn & Suites by Marriott Knoxville/East

Appeared clean/ value

Cockroach in bathroom. Left for management to destroy. Told hostess, asked for management to call. Still waiting….

noone at front desk for 1/2 hour at least .. since incouldnt check in i left to another hotel.. i called hotel management and they said there was nothing they could do.. i walked around the entire property and found nonstaff personnel… I want my money back!!! 3 other people were waiting to check in.. I was not alone

Convient location

TV didn't work. Had to move rooms right away.Our keys didn't work the first night in the evening. Didn't seem to know we were staying 2 nights.

Clean

Highway noise

Never had a problem with parking.

Hotel staff was rude (lady working the morning or overnight shift). She seemed so bothered each time I had to come up to the desk (one to check in, 2 to ask for more towels, 3 when checking out). They put me in an accessible room when I checked in. I went back to the front desk and asked to not be in an accessible room and that I booked a king with a sofa. Was told they don’t have rooms with sofas and she doesn’t know why it’s available on booking.com. We finally got into a different room and the door wouldn’t shut without pulling handle all the way down. Even when leaving out we had to pull the handle down from the inside and then the one on the outside for it to shut. The toilet handle was broke and wouldn’t release on its own so we had to make sure to release it our self or the toilet wouldn’t flush but would constantly run. The ceiling above the shower looked like it was going to fall down. Could use some “fluffier” pillows.