Days Inn by Wyndham Ruidoso Downs

Hot tube don’t work. And people making too much noise

We checked in about 10 mins before check in, the room was dirty, the pillow cases had hair on them, sheets and bedding both stained, we called and asked for the room to be re cleaned, it also had a terrible smell, left for 3 hours came back, nothing was done, front desk would not answer when we called, we finally found house keeping and she was not even made aware of the issue, she came and changed bedding (she was very sweet), tried getting in contact with the first desk again because I was already frustrated with the stay, also messaged on here with no response, hotel.com did not care to solve any issue either. $128 is way too much for these rooms, for the condition their in. I wouldn’t stay again even if I was paid. Don’t do it! Very disappointing, pay the $20 extra for a good hotel

We checked in about 10 mins before check in, the room was dirty, the pillow cases had hair on them, sheets and bedding both stained, we called and asked for the room to be re cleaned, it also had a terrible smell, left for 3 hours came back, nothing was done, front desk would not answer when we called, we finally found house keeping and she was not even made aware of the issue, she came and changed bedding (she was very sweet), tried getting in contact with the first desk again because I was already frustrated with the stay, also messaged on here with no response, hotel.com did not care to solve any issue either. $128 is way too much for these rooms, for the condition their in. I wouldn’t stay again even if I was paid. Don’t do it! Very disappointing, pay the $20 extra for a good hotel

Our room was not ready at check in time, we had to wait an additional two hours. Our room didn’t have a lamp all we had were ceiling lights. The coffee in the room was awful, we dumped it down the sink. The sink didn’t have a stopper. Won’t be staying there again.

Good Experience

I requested a room for 5 and a room with 2 queens was offered with no couch or roll away beds available for use. The doors are out facing and the area did not feel safe. All outdoor noises were very clearly heard in the room and worst of all, we found bugs in the bed. We were not offered a refund after bringing this to the managers attention - only a partial refund. We were offered another room, but I wasn’t looking to find another bug.

The location is really convenient and the rooms were better than expected. The breakfast is really basic, but there's a walkable restaurant right in front for more options. I will recommend it to family and friends.

I found a cockroach in my room very disturbing

Hotel was not what we were expecting. This was a last minute decision booking and were going off the description and photos from Hotels.com. Unfortunately the photos on Hotels.com are not what the motel actually looks like. I assume the photos were taken when the motel first opened. The location is run down and quite the dump surrounded by some sketchy cliental. The staff inside didn't care and were not very knowledgeable. Save you're money and time and go somewhere else.

Everything was well. Thank you