The Berkeley Richmond, Outset Collection by Hilton

Hotel was nice and near the Capitol so we were able to walk. The rooms were very elegant. Everyone at the front desk was very kind. And I used the valet which was convenient. Angel S. Made that process easy!

Angel, who was our valet made our stay more enjoyable. He was “Johnny On The Spot”, but even more so, cordial and welcoming. The rest of the staff was also very welcoming.

I've stayed here many times before. The Berkeley is well located - a short walk to the State Capitol and the General Assembly. The neighborhood of Shockoe Slip is historic - some streets are cobblestone. I had a beautifully remodeled room - very spacious, very clean. Several eco- friendly features such as motion-sensor lights. Good lighting, lots of electric outlets for recharging all my tech stuff! But... hot water issue - only two nights with hot water. First night i took a really cold shower!) Maintenancethe next day helped - hot water on nights 2&3 (after running the water in the shower for 6 minutes!) Last night :: lukewarm water. (I heard other guests mention lack of hot water, too) My keurig did not work that first night or the next morning @ breakfast. No coffee!! (Yes, I could have gotten coffee downstairs, but I was in PJs 🤪 ) Got a different keurig machine the next night. It worked! Just 3 clothes hangers in the closet - I requested more - the ones they brought had small hanging "hooks" that didn't "fit" on the closet rod. Noah was friendly and helpful. Angel got my car and helped me load my numerous bags into the car. Greatly appreciated! I did try their restaurant early one evening. I was pretty much their only diner. Service was friendly. Food was delicious and servings were generous. (Beet salad, mushroom risotto, passion fruit panna cotta). To bad they weren't keen the next day... never saw them item for breakfast. Would I stay again? Maybe... but for the price , the issues I encountered made my stay less than wonderful.

The Berkeley Hotel in downtown Richmond Virginia is centrally located and walking distance to great restaurants. Though the hallways are being updated at this time, the room was fully renovated and nice. A special shoutout to Angel S. from valet for always having a positive attitude and being accommodating.

Nicely remodeled

The TVs were brand new, but there was no guide about how to use them and the staff was unfamiliar. I wanted to watch the college football playoff and had to switch rooms to find the TV that worked.

Very clean also with a vintage classic feel

Nothing

angel s was great. everyone very accommodating. great location

I stayed at the Berkeley Hotel during Virginia’s inauguration weekend, when the hotel was understandably very busy and fast-paced. Even in the middle of the heightened activity, Noah at the front desk stood out for his exceptional service. From my very first phone call to confirm my reservation through checkout, Noah was consistently warm, professional, and attentive. Despite the hectic environment, he handled every interaction with calm confidence and genuine care. When I had questions about safely storing my belongings after checkout, he immediately stepped in and made the process seamless and completely stress-free. Whether it was something small—like providing a pen—or more involved, such as giving clear directions and answering questions, Noah was unfailingly courteous, polished, and helpful. His steady presence during such a high-volume weekend truly made a difference and played a meaningful role in making my stay so positive. I also want to note that the rest of the Berkeley Hotel staff demonstrated the same level of professionalism and courtesy, which speaks volumes about the hotel’s culture and leadership. Highly recommend the Berkeley Hotel, especially during major events—and special thanks to Noah for outstanding service.

room was very good

under renovation, construction messiness