RIHGA Royal Laguna Guam Resort

RHIGA is one of our family’s favorite hotels to stay at. The staff are consistently friendly, and the facility is very clean. However, I would like to raise a safety concern that needs attention. The parking lot, particularly the handicapped area, requires better lighting. We parked there while traveling with my mother, and the area was noticeably dark. As a result, she tripped and fell. Fortunately, someone in front of her was able to break her fall; otherwise, she could have seriously injured herself by hitting her head on the curb. This is a preventable safety issue, and improved lighting in the parking area would help ensure the safety of your guests, especially those with mobility challenges. I strongly urge you to address this matter promptly.

The view from the rooms are just wonderful. Beautiful pools around the property.

Green scum buildup in the waters next to the pools take away some of the beauty. Not sure way they are not cleaned. Some hairs found in the bathroom. Shower pressure was weak. A/C never went to low fan mode. Furniture not dusted.

The view was good, and the room was amazing

The hallways and certain areas of the complex seemed a little run down. Could use more investment into the property for upkeep

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