Home2 Suites By Hilton Phoenix Airport South

Love the roomy option of two queens plus a sofa bed. Enjoyed being able to sign into my streaming services on the TV. Appreciate the free breakfast.

No towels at the pool. No blanket in the room for the sofa bed; had to call the front desk twice to get one. Breakfast was out of many things: no bowls, no oatmeal, no bread or bagels. Maybe they were short staffed?

The location is great and the Staff were friendly and helpful.

I had done mobile check in and picked my room but when I got there (after the check in time) I had to go to the desk because my room wasn’t ready. I had picked the room on the bottom floor as I was getting over a back issue and didn’t want to walk far. Unfortunately, there were none ready and I had to go to a different floor.

Parking lot wast private so cars are no safe around the hotel

Love the space.

The staff was very unfriendly and not at all helpful to me in any way. Due to circumstances beyond my control, I needed to cancel my booking and needed a refund. The staff was not accommodating at all. I was appalled by their behavior and lack of interest in helping me. They told me to call Expedia sometimes they can cancel in some circumstances. Since I booked through Expedia, I even asked one of the virtual reps for help, and they proceeded to call the hotel staff because SOMETIMES they will cancel it in an emergency. The Expedia rep said that they would not honor my cancellation nor offer me a refund. They just kept pushing the late check-in option, which directly ignored my request since I told them I was unable to make it at all. I would never book here again. Awful just awful.