Days Inn by Wyndham Pinole Berkeley

Good location

The pillows are dirty. We stayed in a non smoking room but still smells like someone smoke inside the room. The bath towels have a strand of hair on it. The shower curtain doesn’t work the water keeps coming out of the tub. The tv has a black lining on the middle and it’s hard to watch tv. Door locks are broken also.

The check in person could have done better. We arrived for check in at 3pm and was given a room on the 2nd floor which is technically 3rd floor the way it’s built. We asked for room on 1st floor due to mobility problems. Room is old and funky looking. Bathroom looked like it was moldy. We did not use shower. Tables in bedroom were scratched and bad condition. We also had to pay a $150 fee refundable in a couple weeks if we left room in good shape. We’ve stayed multiple times but will not stay there again.

Unfortunately our room was not clean and was falling apart. The pulls to open or close the shades were sticky. The sink was dirty at the drain area. The bathroom had streaks of stuff on the walls. The carpet was peeling up under the sink and generally greasy/sticky feeling everywhere, the mirror was dirty, and maybe worst of all...we had to plunge our toilet every time we used it. Except there were some broken tiles right where you step out of the bath and you could get cut or trip on them if you didn't avoid them. We asked a couple times about maybe getting a partial refund since they couldn't move us to a different room, but they said something about not being eligible because we booked through Expedia. The lowest price point for an alternative hotel would have added approximately $300 to our trip and that hindered our changing to a different property altogether. Parking was extremely limited. At other places we have paid what we paid for this place and had a clean room that had been taken care of and the whole property maintained so I don't think it unreasonable to expect at least that much. We had read that they clean and provide fresh towels every 3 days. They never came and we were there for 6 days. We asked about that and they said they don't come in at all unless you specifically request it. The the front desk was nice but they really couldn't/wouldn't do anything for us. Seemed surprised we wanted a new room. We were SOL. Wasn't even an option to make it right

I've stayed at this location multiple times before. I have to say this time around I was a bit disappointed with the cleanliness of our room. The shower had the previous guest's personal bar of soap still sitting in the shower. The fire alarm decided to go off around 5 am and after calling the front desk multiple times for assistance, we only got a "ok, we'll note that here". No one ever came to assist us. The sheets had many stains in them as well. I also think the price of the room was overpriced for the condition of the room.

Dirty, noisy, unsafe

No t good

the room had ants

Clean, close to the job.

Ok