Fairfield Inn & Suites Lubbock

I liked the location

I didn’t like that when I called the property I was told the hot tub was up and running and that there was a microwave in the room none of which were true the tv didn’t work when I called the desk the lady said wow idk

Hot tub didn’t work and it was one of the reasons for the booking.

It was very relaxing. Staff were very nice and helpful.

Good location!

Wonderful

Did not clean room- had to ask for towels when we got back in evening. Not much concern. At check in our toilet ran consistently and husband had to fix. We have stayed here prior but this was the worst! No more Fairfield for us!

There wasn’t an employee at the front desk at all times. Several times we needed things and we had to call out loud to see if anyone was working. We had an issue with the TV and channels. Not all available channels were working. We did report it to the front desk but it wasn’t fixed. We also were expecting our room to be cleaned or at least given new towels. There is a sign in the restroom that if you want new towels leave the dirty ones on the floor and they will be replaced. When we returned to our room nothing was touched. We were not told we needed to notify the front desk if we wanted clean room service everyday.

They don't clean rooms daily, and you are not informed of that at any time. Not t in bathroom tells you to leave towels on the floor if you want them replaced, but they don't check the rooms since they don't clean them.

I cannot believe Fairfiel Inn put their name on this hotel. I am disabled. I asked for a room that could accommodate me. The girl at the counter actually said "its for people that need assistance". Hello, I'm disabled. Then she said she would put me close to the elevator. Nope, last room at the end of the hall. The floor in room 201 had a soft spot in it and this caused me to fall. Fortunately, i fell towards the bed. The carpet at the door was torn and in shreds with a very poorly tape job done. This felt like a roach motel vs a decent hotel with the Fairfield Inn name on it. I will not stay at this hotel again. It looked more like a dumgeon than a hotel. The only area that looked clean and up to date was the stairwell at the end of the hall.