I’m currently staying at the Courtyard in Nashua until Sunday, January 5, 2025, and I feel like I need to share just how disappointed I am with my stay so far. Since I checked in on December 30, 2024, things haven’t been great. There’s been almost zero communication from the staff, and getting even basic things like towels or a pillow delivered to my room has been a huge hassle.
I asked the front desk if there was anyone I could speak with, like a manager or supervisor, and was told there was no one available. I figured it was just because of the holiday staffing issues, but now, it’s starting to feel like a bigger problem.
I asked the front desk to have a manager contact me when one was available, as I had a few concerns to discuss. After what I witnessed last night, I’m actually kind of glad no one reached out to me. Let me explain.
Around 3:00 PM yesterday, I was sitting in the lobby, waiting for a friend to arrive. A woman came up to the front desk and said something was missing from her room. At first, I wasn’t sure what it was, but I found out that money had been taken after housekeeping cleaned her room. The front desk associate went to grab the manager, and that’s when things got really bad.
The manager, Greg Geddes, came out like a bull, yelling at this woman as if she had done something wrong. He immediately got defensive and started accusing her. He told her to file a police report, and when she tried to explain what happened and give details, he just shut her down. He told her the housekeepers worked in pairs, which I know isn’t true—one housekeeper cleaned my room alone. She tried to tell him that, but he ignored her and kept raising his voice. He told her not to cause any trouble, and then said that because she was on a discount rate, he could charge her full price for the room.
The woman was clearly upset and confused, and I heard her mention that she’s been coming to that hotel for years and has family that works for Marriott. It felt like Greg Geddes didn’t care at all. He made it seem like because she got a discount, she wasn’t a “real” guest, and her issues didn’t matter. He kept telling her she should be grateful for the discount and just get over it.
She tried to get clarity, asking how the discount had anything to do with how she was being treated, but Greg just kept talking over her and told her he had to stick up for his employees and will not deal with the way she was acting. It was honestly shocking to watch. Eventually, she called the police.
By this time, my friend had arrived, and we sat there, watching the whole thing. Neither of us could believe what we were witnessing. If this guy, Greg Geddes, is the one in charge of your hotel, it’s no wonder the place feels understaffed and the communication is terrible.
When the police showed up, the officer went to speak with the woman privately in a quiet area, but when the officer talked to Greg, you could hear everything. Greg was still yelling, repeating over and over that the woman was on a discount rate, as if that was the only thing that mattered. Honestly, I couldn’t believe this was the guy running your hotel. He couldn’t even talk to the officer calmly or professionally.
My friend and I had to leave, so I’m not sure what happened after that, but I seriously doubt the woman got her money back. I’m just stunned that someone like Greg Geddes could be the general manager at a hotel. There was no empathy, no professionalism, and absolutely no hospitality. This woman has been a loyal guest for YEARS, and she was treated horribly.
I wasn’t sure if I was going to write a review, but after witnessing how badly she was treated, and seeing how this affected my experience, I felt like I had to share this. I will definitely not be staying here again, and I’ll be telling my friends and family about what happened. If you're thinking about staying here, I’d strongly suggest you reconsider—your belongings might not be safe, and who knows how you’ll be treated if something goes wrong.
I really can’t believe Marriott would allow someone like Greg Geddes to run a hotel. Shame on whoever gave him the general manager position.
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