HARAV KUK RESIDENCE

Everything was perfect, from the amenities to the ideal location. Highly recommend.

We didn’t like the apartment. The apartment was extremely dirty, the sheets had blood on them. There was an extreme amount of dust in the apartment. The day of our arrival they sent us to another direction that wasn’t what we reserved. No one ever came or explain what was happening. Wouldn’t recommend at all.

This property cancellled without explanation our reservation 12 hours prior to our arrival. We had confirmed with them our airrval and the propoerty has acknowledge but they decided to cancel leaving us stranded without a hotel justs as we were going to the airport. Very unreleaible people. Nobody should be exposed to this sort of treatment. Expedia was not able to help or find an alternative hotel leaving us to forey for a hotel.

DO NOT BOOK!!!! THIS PLACE IS A SCAM!!! Booked a trip of a lifetime with 20 people around the country. Started planning months in advance. Booked three apartments six months in advance. Days prior we tried to contact the property to finalize our stay but no response to anything we tried. Even Expedia couldn’t contact them but they promised we shouldn’t worry. In the middle of the night on the day we were supposed to check in, we got a message jay our reservations were canceled. ALL THREE OF THEM!! So now we’re on a bus with 20 people ranging in age from 4 to 85 in a foreign country with no accommodations during the busiest time of the year. Expedia did what they could but they couldn’t contact the owners or find us a place to stay. We had to scramble and figure things out. Worst travel experience of my life. NEVER NEVER NEVER book at this property. I hope the owners get what they deserve in the end!

It was a truly terrible experience to stay in this hotel. Just before the day of arrival, I was told that the room I reserved was damaged and my reservation was upgraded to another room. But, when I arrived at the apartment, it was far from my expectation. The cleaning was not done properly. Hairs and some scraps on the bed. The bed was not a double bed as I reserved. They put two single beds together in order to look like a double bed. No amenities at all. I called the owner/manager to complain the issue, but he told me nothing but that I need to pay the cleaning fee without any apology. This hotel/apartment truly ruined my time at Jerusalem.

We actually were moved to a different apartment before arrival and stayed at J-Tower residence instead. This place was amazing, centrally located next to Mahane Yehuda, new, super quiet and clean with easy access to the highway. The kitchen was great since we like to eat in mostly and had everything we needed. We had beautiful city views and amazing sunrises from the balcony. Jonathan was great and we encountered no problems. Parking in the building was awesome, especially if you know the parking situation in Jerusalem. We will definitely be returning to these properties during future travel. I travel a lot and always try to get the best value for my $$$ - this was for sure one of the best places, if not the best place I have stayed over the years coming to Jerusalem! I'll be back!

We never got the Rav kuk apartment. Last minute we got "upgraded" to another apartment which turned out to be a mini 1 bedroom apartment. We booked for 5, the apartment came with 2 single beds a broken couch and one folding bed. Not enough towels and blankets. Furniture badly stained and generally not very clean. Only good thing was the location of the apartment and the parking it comes with.

This is the second time we booked with this residence within 60 days, And both times we were notified only hours before there was change in address and not at the address reserved. simple amenidies to be improved ; working garage gate, table lamp(s), hangers. Otherwise, we enjoyed our stay.

Despite very good location I was very disappointed with this accomodation. First of all it was dirty- there were hairs all over the sheets, the rug had crumbs all over it and walls needed a good paint. Most disappointing was after being a touch with management in days before the check in we got a surprise message and phone call telling us there was a problem with the accomodation and we were being ‘upgraded’ to another apartment which was a few minutes away. Something didn’t feel right in the story to me and I was adamant not to be moved. As soon as I mentioned that if I was to move i would expect not to pay the full amount and be compensated slightly, the management somehow found a way for me to have us. We were also charged more than we were supposed to- I tried speaking with management and am still waiting !!! In the meantime I called me credit card company to cancel the transaction. Such a shame, as apartment itself is really quite nice and great location- Pity about the dodgy management.

We were told the place would be ready to check in at 2pm. We had issues finding out who to contact about this place had to look up on google and found a contact number after contacting the person he stated it wasn’t his place but he went above and beyond and had me send him my Expedia contract and provided the owner. Then the owner indicated the property would be available for check in at 4pm. After I stated to him Expedia shows 2pm he “Ok”. When we showed up at 2pm the apartment was dirty and hadn’t been cleaned. We waited and the apartment was finally cleaned by 4pm. Expedia showed this place as wonderful but I would not.