Garner Hotel Augusta West by IHG

It was very nice

Everything

To whom it may concern, I am writing to express my deep disappointment with my recent stay at the Baymont by Wyndham Augusta West Hotel, managed by Yazmin Locklear. As an African American woman traveling with my sons, I felt racially profiled and mistreated during our stay. I had reservations from Wednesday, July 9th, through July 14th, but we checked in on July 10th due to flight delays. Upon arrival, I noticed trash on the elevator floor and a foul smell when I exited on the third floor. There was an overflowing trash can outside the elevator. The toilet had urine stains in our room, and the towels were dirty. I reported this to the hotel representative who checked us in, and while he provided additional towels, the trash issues remained unresolved throughout our stay. On Friday, July 11th, I attempted to purchase chips from the hotel store but found most had expired. I informed a staff member named Tristan, who acknowledged my complaint but left the expired chips on display. On Saturday evening, July 12th, I discovered the TV cables were disconnected. When I called the front desk for assistance, the staff member rudely informed me that maintenance would not be available until the next morning and hung up. On Sunday morning, around 9:00 AM, I asked Tristan about checking out a day early due to my dissatisfaction. She informed me that her manager would not be in until 10:00 AM. When I spoke with Yazmin at 10:00 AM and reiterated my concerns, she initially stated that if I had paid directly to the hotel, she would refund me for the additional day. However, since I booked through Booking.com, she advised me to contact them. After speaking with Booking.com and being reminded that my reservation did not receive any additional discounts because I opted to pay in full at the hotel, Yazmin changed her stance. She began yelling at me in the lobby and denied my refund request, claiming my concerns were only raised that morning. Another guest also complained about similar issues during this time. Yazmin then called the police and falsely accused us of being hostile guests. Fortunately, I had video evidence of the incident and photos of my concerns. The officers were understanding and not biased. This experience caused unnecessary stress, sadness, embarrassment, and anxiety for my sons and me. I have not received a refund and had to pay for another hotel on July 13th. I strongly advise against staying at the Baymont by Wyndham Augusta West Hotel. Yazmin's behavior exemplifies poor leadership, and she should be held accountable for her actions.

Excellent location and their rates were reasonable.

They were under construction and their breakfast bar needs to be improved.

The front desk staff was warm and welcoming! I wish I could remember her name. The room was clean and the bed was comfy.

Nice and clean

The bed was not comfortable

Loved it! Southern Hospitality!

The room was clean.

They took 100.00 bucks of my card for nothing! Definitely not going back.

Very clean and comfortable place to stay. Friendly staff and breakfast was good. Would definitely stay here again.