Courtyard by Marriott McAllen

The property is well maintained, and easy to find. Everything worked as it should, and when I called to the front desk about something, they were very responsive.

The staff were very friendly and accommodating. We arrived early and we asked about checking in so they gave us a room. Unfortunately the room had a smell of cigarettes and when I mentioned it to the reception attendant she offered to give us a new room. The new room was very clean and it did not have any kind of smells. Very thankful for the staff members as well. They were courteous and very helpful.

everyone was very nice

The bathroom shower was not working properly. It was difficult taking a shower each morning

Services absent during stay. Desk staff not able to meet line with more than 2 customers in timely fashion. I have stayed there twice, better hotel options in area, last time I will stay there.

The staff is very courteous. However as a Marriott member, we would have expected some special consideration on the room requested. The very disappointing reasons for this particular stay is the fact that the room wasn't what i requested, the TV wasn't working, the sink was clogged very bad and there was no offer to clean or make up the room.

Garbage cans in rooms should be emptied more often

The carpet hadn’t been vacuumed, light bulbs were burned out in 2 lamps, the display on the thermostat was not working and the shampoo and conditioner had not been replaced. There was 2 drops in each. The coffee station only had 1 cup. The bed sunk to the middle and the king room was tiny. 2 days prior I had stayed in a Courtyard by Marriott in Sugarland and it was pristine. The remote control was in a sanitized bag, but this was not the case in McAllen. Made me question if the room had been properly cleaned and sanitized. I would never stay there again.

Property is central to the area. The property is old and heavily used. Good stay over all

Hotel looks like that it has seen better times.