Renaissance Esmeralda Resort & Spa, Indian Wells

Very pretty resort (grounds and pool area). Good size room. Staff was very friendly and helpful, making a point of saying hello at every interaction. Our room had a great view of the mountains.

I don't care for the daily resort fee and the daily parking fee. It adds significantly to the total cost. This is not a negative but travelers should know that this hotel is 30 minutes from Palm Springs. This was a small issue for us because we typically spend a lot of time in Palm Springs.

Das Hotel ist an sich ein absoluter Traum – die gesamte Anlage überzeugt durch Stil und Atmosphäre. Besonders hervorzuheben ist der große, gepflegte Pool, der zum Entspannen und Genießen einlädt. Auch die Zimmer sind hervorragend ausgestattet: modern, komfortabel und mit viel Liebe zum Detail eingerichtet. Insgesamt ein perfekter Ort für erholsame Urlaubstage

Das Hotel selbst ist ein Traum – die Anlage wunderschön, der Pool großartig und die Zimmer wirklich hervorragend. Leider wurde unser Aufenthalt stark durch Serviceprobleme überschattet: Wir haben das falsche Zimmer bekommen und obwohl wir Frühstück inklusive gebucht hatten, wurde es uns zunächst verweigert. Erst nachdem wir den Beweis im Chat übersetzen ließen und man uns endlich glaubte, erhielten wir das Frühstück. Besonders enttäuschend war jedoch, dass auf unsere Beschwerde im Hotel überhaupt nicht reagiert wurde. Für wiederkehrende Gäste ist es wirklich frustrierend, so behandelt zu werden.

beautiful and well maintain rooms / nice staff

Clean and relaxing resort

Good rooms clean

Beautiful location and great facilities.

Love the pool and the venue, I find it easy and enjoyable.

Love the pool however the pool staff and the bar are quite dirty and need some improvement. I find the staff "tip hungry" and not interetsed in providing service, but make an effort to ensure you pay a tip. Gone are the days were service was provided first then a tip was provided, not just expected for doing the expected minimum amount of work.

Check in was a breeze Daniel at check in was fantastic the only thing I would recommend you need more food items on your menus they are very limited

Loved it, kids had a blast

The hotel and cleanliness was great. But, the execution on what we asked for was not great at all. And I feel like even complaining to 4 different employees there, nothing was really done. I don’t expect anything more than anyone else. But I do expect to receive what I paid for, at least. Prior to staying here I saw some complaints about the employees not doing what they said they were going to do. But I gave them the benefit of the doubt, but that seems to be true with that hotel. I feel like management lacks here, honestly.