Four Points by Sheraton Buffalo Grove

Nothing!

The room that I got should have never been given out to anyone. And Booking didn't do what they had to do to make sure I would have the room that I booked. Plus they couldn't find my reservation that I made through Booking.com. I had to pay them again out of my pocket.. Then Booking still hasn't refunded my money for something that Booking.com did that was out of my hands. I will never book anything through Booking.com.

Nothing

They charge for breakfast during booking and ask to pay after checking in

Personnel très aimable et petit déjeuner complet

Literie très confortable et des oreillers bien rembourrés

Room was decent for price.

Domestic violence dispute in neighboring room. According to police officers this is a very common issue for the facility. Might be in the best interest to raise rates of rooms so this doesn't continue to occur.

NOTHING

DISGUSTING. This was genuinely one of the worst hotel experiences I’ve ever had. After checking in and entering our assigned room, another guest was already staying there — a half-naked older man was inside the room and told us to get out. We had to go back downstairs and get reassigned to another room immediately. In the second room, I ordered pizza and beer, only to discover the room was infested with ants crawling all over the table and food area. My pizza became covered in ants and had to be thrown away completely. I then tried to shower, just to find out the bathtub shower was out of order, forcing us to move rooms AGAIN in the middle of the night. As compensation, the hotel promised us a late checkout until 1 PM the next day. Unfortunately, the nightmare continued the following morning. At 8 AM, while we were asleep, housekeeping opened the door and walked directly into our room without permission. We told them we did not need housekeeping since we were only staying ONE NIGHT. Then at 10 AM, another housekeeper attempted to enter again. At 11 AM, a male housekeeper knocked on the door once more — even though normal checkout time was 12 PM and we had already been promised late checkout until 1 PM. When we said we still did not need housekeeping, HE ASKED WHAT TIME AM I BE LEAVING?? I have never stayed at a hotel where housekeeping starts disturbing guests from 8 AM for a one-night stay. Because of the constant interruptions, we were unable to sleep properly at all. When we explained everything to the front desk and asked if we could extend checkout slightly because of all the issues, the staff responded rudely with: “You already seem dissatisfied with our hotel, so I don’t think you’d want to stay any longer anyway.” That level of unprofessionalism was unbelievable. We also submitted a refund request through Booking.com, but it has now been over a month with absolutely no response from either the hotel or the platform.