Cove Haven Resort

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Property was great bed was comfortable Jacuzzi was amazing food was great so much to do we were celebrating our 1st anniversary and we had a fantastic time .

Nothing really just would pick a June or July date do the outside pool and outside bar but that is the state of Pa

Room was spacious pool and sauna was nice

No dressers no rugs to keep from slipping there was mold in the shower and my tub made this horrible screaming sound that kept coming and going kept waking us all night was not worth the money carpet could use some updating

Old time charm. Decent rooms, stayed in the garden of Eden. Very spacious rooms. Good food with an exceptional variety. Many things to do on the grounds. Friendly staff. Great getaway to get away from the hustle and bustle of every day life.

I love the resort in general. The room was clean and nice.

The customer service was horrible.

We have been Cove Haven believers for 15 years. However this last stay for my wife’s birthday and New Year’s Eve was abysmal. We stay at Cove Haven for the room and facilities. Over the years we have seen most of the fun things, like the ice skating ring, indoor mini golf and hot tubs. Out stay was not worth 1200.00 of my hard earned cash. The in room pool was cold. I. Noticed this at our last stay as well. I called the front desk and ask one of the friendly facilities staff to help. Not sure if the pool got warmer or the pool room did but we were able to enjoy the room pool for a bit. It still wasn’t warm enough though. The old heater in the bathroom was broken. We stayed in January and using the bathroom and shower was a cold and uncomfortable. It snowed during our stay and none of the walkways were we stayed were cleared. Whoever had previously ‘plowed’ the parking lot left a huge mound of ice and snow directly where one would get out of the car. This is a lawsuit waiting to happen. Plus when leaving down the hill, the road was not plowed. Heading up the hill to exit, cars were stuck on the hill. On to the hot tub and indoor pool. We love the hot tub. We always go to the hot tub. But this time the HOT tub was cold. We were so disappointed. The indoor pool was COLD. I have been unfortunately opting out of any meals for the last few years. It would be nice to not have to leave the property for meals but it has become necessary. I remember Lena’s in Honesdale for breakfast. Since this was a holiday I was told that I could. It opt out of New Years Eve Dinner. Ok. We planned on going somewhere else for that dinner since it was my wife’s birthday but she said let’s give it a shot. I noted to myself that she was entirely too optimistic but when in Rome. We waited about 15 minute to be seated. We waited another 15 minutes or so for someone to come to our table. Our waitress and I use this term loosely literally grimaced in pain and grunted while forcing a smile. Not a welcome. Not a happy new year. She took our order. We waited about 20 minutes and no water, bread or soda. I asked a person cleaning a table for help. He look surprised and we received our bread and water. My wife orders soup. Which never came. Thank god for the meager sale bar which saved us from going to bed without eating. Oh we waited a total of one and half hours for our entrees that never came. I had had enough and my wife and I got up to leave. The waitress sees us leaving and grunts that she had our dinner. Too late. Nice employee who told us she was a manager listed to our tale of woe but turned both of us off with ‘in all due fairness to the waitress another staff member called in and she had a lot of tables.” Hey, that’s not my problem. That’s yours. A leader should roll up their sleeves and help out. She offered to pay for any drinks we may have had (we don’t because they are overpriced) or box up our dinner. No thanks. We tried breakfast once and it was awful. The only thing that is worth eating is the boxed cereal or the waffles or pancakes you have to make yourself. And since that’s really the only edible food, you have to wait on a line to make them. Please fix this disaster.