Holiday Inn Express Salt Lake City Downtown by IHG

Die Jalousien für die Dunkelheit war kaputt.

Great location in the downtown area! The facilities and staff both reflected a high end, high expectations property. Expected; well done.

A small issue that annoyed me nonethless. The costs for this property were competitive with like-quality properties in the downtown SLC area. That means everyone attracting this type of guest is getting the money they're wanting. So, to charge more for parking seemed kind of - well, petty I guess. Tell guests first come; first served. Yes; it might be a hassle for guests to find parking elsewhere if the lot is full. However, charging guests to use the lot doesn't produce more parking opportunities elsewhere.

Courteous staff, downtown near convention center, temple, and capitol building. Quiet room, comfortable bed, good breakfast included.

Access-hard to find entrance. Not advertised that parking not included. Front understaffed without visible security. Pea green color scheme. Surrounded by night clubs.

Excellent location, great bed, friendly staff, and a very nice breakfast.

The price for parking was very high! I would never pay for it for a longer stay.

Perfect !

The parking is convenient.

They gave us keys two rooms that were either occupied or not cleaned. When we informed staff they told us they didn’t have the king bed room we rented. They said since we booked with Booking.com they couldn’t refund us, but they would give us the points to comp the room. They didn’t. Then I completed the survey they sent me after my stay and they wrote back and said they were disappointed they “fell short” and still did nothing to remedy the issue. I wouldn’t recommend this hotel.