DoubleTree by Hilton Biltmore/Asheville

Close to downtown Asheville

There was only one working elevator which was on the opposite end of the hall from our hotel room. Being that our room was on the 4th floor, wasn’t ideal to take the stairs. The wait for the working elevator took ridiculously long. Once on the 4th floor, had to walk to the complete opposite end of the floor yet again. The room was as clean as it could be I suppose, but the building is outdated and desperate need of renovation.

Hot tub is concreted in Make sure to check amenities on hotel website. Door lock and shower handles difficult to maneuver No fitted sheet for pull out couch Bed linens wrinkled upon arrival Long wait times for elevators

Excellent hotel !! One of best hotel stays I have ever had. The staff were very professional and helpful. The whole hotel including my room is Very Nice and elegant .

staff was great. not optimal location to downtown

not optimal to downtown

Our overall experience was first class. The rooms were spotless, the staff was helpful and friendly, and our breakfast was delicious. Cedric, our breakfast server, was the best! He suggested we try one of their hot sauces that are made in Asheville. We loved it, and bought 2! Perfect location for visiting the Biltmore mansion, and walking distance to Biltmore Village (which is still recovering from the 2024 hurricane).

We stayed here for one night while in town for the Asheville Half Marathon, and as a host hotel it definitely had some conveniences. The race expo being located right in the hotel was a huge plus and made things really easy the day before the race. That said, our first impression was not great. When we checked in, I asked if there was any possibility of a 30 minute late checkout since I knew timing after the race might be tight with the 11 AM checkout. The front desk staff member was pretty rude and immediately said no, explaining that her manager told her to deny late checkout requests across the board because of the number of runners. I understand that they cannot accommodate everyone, but a blanket no to every single guest felt unnecessary. Not every room was checking out that day, and a little flexibility or even just a more thoughtful response would have gone a long way. My husband has Hilton status and we booked a room type that was still showing availability for the following night, so it felt like there could have been some room for consideration. In the end, it was not a huge issue. I made it back about 10 minutes before checkout and we left the room about 15 minutes after 11 anyway since there was no housekeeping in sight. We really just needed a few extra minutes, but the way the request was handled right at check in left a bad impression and honestly turned me off from staying here again for race weekend. I will say, I appreciated that the hotel had coffee, fruit, and granola bars available in the lobby early on race morning. That was a nice touch for runners. Also worth noting, the main restaurant is currently closed. There is a small breakfast area in the lobby where you can order food. There is no kids menu, but kids can order from the regular menu at half price. Overall, this stay could have been a solid experience given the location and convenience for the race, but the lack of flexibility and the rude interaction at check in really brought it down. There are plenty of hotel options in Asheville, and it is hard to justify returning somewhere that did not feel particularly welcoming to guests during a major event weekend.

Comfortable beds, great location, friendly, helpful staff.

No coffee or hot tea options in lobby