Sonesta ES Suites Sunnyvale

Breakfast buffet was excellent, with lots of food choices. Good coffee too. Rooms were large, very clean & comfortable. One room was over the pool & was quiet, the other room was on the back of the hotel & had some freeway noise.

They charged us $9.00 to park which I wasn’t expecting.

The entire staff is excellent! We’ve traveled to many hotels around the world, the hospitality, service, food, pool, check in personnel (all of them) has blown us away. My 8 year old even felt the extra care and thoughtfulness. I tried to tip housekeeping but we didn’t have small bills and front office ran out of change. I’d love to send a gift basket to housekeeping too. Thank you for an amazing stay.

Location and breakfast

Room and kitchen could be more modern

Clean, breakfast was ok, spacious, friendly staff

Sofa bed really not comfortable

Anything

Nothing

I am leaving this review to formally report a highly alarming and unacceptable check-in experience that occurred at your property around midnight a couple of weeks ago. I arrived with a prepaid Booking.com reservation and my confirmation email ready. The lobby was completely empty with only one night auditor on duty (who later stated his name was something sounding like "Truck," "Trug," or "Doug"). After handing over my details, the agent spent over 10 minutes silently looking at his screen just to locate the booking. When I politely asked if he could walk us through what was causing the delay, he immediately became defensive, stating, "I am trying to find the booking, I don't know why you are getting frustrated." I simply replied that it shouldn't take this much time just to pull up a prepaid reservation. Instead of explaining the system delay, the employee became overtly hostile. He reclined back in his chair, raised his voice, and actually shouted at me, "I can take as much time as I'd like!" He then continued to antagonize us, aggressively asking if it looked like he was doing something else and threateningly asking if we wanted him to continue working on it or not. Because it was late at night, the lobby was deserted, and we were completely reliant on this individual to get to our room, his aggressive outburst made both me and my female companion feel genuinely unsafe. A front desk agent is supposed to secure the building and welcome guests, not use their position to intimidate people and go on a power trip. This behavior is a serious liability for your hotel. I strongly advise management to review the security and audio footage from the late-night shift. Please reach out to me directly to get my exact reservation details and dates. I am more than willing to assist with your internal investigation into this employee.