La Jolla Shores Hotel

Where to start? I called to make a reservation for our 1st wedding anniversary and while speaking to 3 different people everything seemed to be set up. The gentleman who had taken my reservation confirmed that I would have a 3rd floor ocean view king bed room and that the champagne and chocolate covered strawberries would be delivered and set up in the room along with the ordered flowers before our arrival. He then transferred me to a lady who placed the order for the champagne and chocolate covered strawberries. She as well confirmed that everything would be set up for our arrival and the surprise for my wife. Upon arrival I learn that my room is on the first floor, no champagne or strawberries were set up and to make things worse, they put us in the worst room possible on the first floor with the view of the ocean and sunset obstructed by a large plant and poles. When I called the front desk to ask about the reservation, champagne and strawberries I was told they will have to look into things and call me back. I was hoping to be having the champagne and strawberries while we enjoyed the sunset from our balcony but by the time they got back to me it was too late and I was told that the strawberries would take 2 hours to make for the chocolate to harden. As far as the room and being changed to a bottom floor room, out of their control and they don't promise any rooms. Well, then why did 3 people confirm my room choice on the phone when I made the reservations? They could not explain that to me. So the next best option was to have them make the chocolate covered strawberries while we were out at dinner and have them along with the strawberries set up while we were out. Well, to my surprise... no champagne or strawberries were set up but were put in the refrigerator... Ok, so I will have to set things up, ruining any surprise for my wife...only to find that there are no champagne flutes and no bucket with ice for the champagne and the strawberries were melted as if they were just made. I make another phone call to the front desk and explain to the lady the situation and she snaps at me that the champagne was delivered... I explained there are no flutes and that is what I am calling about. She says they will get them right to me...fast forward 30 minutes later, almost 9pm now and I decide I will go get them myself. I head to the front desk and gave the lady my name and room number and where can I go to get the flute glasses and I was promptly snapped at by her telling me they are on their way. I walk away not wanting to make a scene but they finally do arrive, 20 minutes later... I am sorry, what a mess! How a great day turned sour.... what should have been a beautiful night turned into such a disaster. Thank you La Jolla Shores!

It was beautiful. I was impressed with the toilet tissue holder and the hairdryer holder. Small thing but very impressive. I have to find them for my sons comdo in the keys that he rents out..Great facility.

We love La Jolla Shores. We stay 2x a year and have for the past 10+years. We love the beachfront location and the beach chairs umbrellas and towels they provide. We also like the walkablity to the town and restaurants and shops.

door lock didn't work which was a real disruption, shuttle service not fully available, room not clean, first night shower drain was very slow, phone didn't work, maintenance never fixed the door or phone issue. location amazing, walkable to restaurants, right on beach. Good coffee in morning included. A little disappointing that the 'resort' is so tired and in need of better maintenance and cleaning to make it a great experience.

The staff was great the two shuttle guys that we used his name was Trent and then there was another one. I can’t remember his name, but they were both really really nice. The ladies at the

The location of the property is very good if you are interested in being on the Shores. However, the age of the property is showing and things look a little worn, musty smell etc. My main issue however is that I selected this property based on location (and previous stay) for a quiet, peaceful beach retreat. This was true most evenings except Friday night when the hotel had an event it the courtyard within a few feet of my window involving very loud (and really bad) karaoke until late in the night. When I commented about this at the front desk I was told that:" Weddings are always more fun when you are invited." I'm still trying to wrap my head around that one. Was it my fault for staying at the hotel without being invited to the random wedding outside my window? In any case be aware of events in the courtyard if interested in quiet location.

I have been in love with this location since 1996. It is my vacation destination every year.

Overpriced and outdated hotel with great location. Restaurant is limited choices and very mediocre food with very high prices. Used to be a great hotel but no longer. No chef for dining. High resort fees and outrageous parking fee of $45 per day. Rooms are old and worn. We won’t stay again.

It was a nice place to stay. The rooms were clean. The beach access was good. I enjoyed the business meeting at the Beach & Tennis Club next door.

Ideal location on a beautiful, peaceful beach. Loved that when I asked for a chair and umbrella, they immediately came out on the beach to set it up for me. Customer service went above and beyond.