Embassy Suites by Hilton Portland Maine

Great hotel, accommodating. Shout out to Branden at front desk for his professionalism and hospitality! He made the stay experience fantastic.

Central location for the area.

Parking is not easy. And they charge for their guests to park.

We’ve stayed here twice and had a wonderful experience both times. The location is great, the rooms are comfortable, and our housekeeper, Shahla, made us feel so welcome. Highly recommend!

We only stayed one night, the front desk clerk at check in was very nice and was accommodating to our needs. Our room was clean and served our needs. We didn’t stay longer enough for breakfast.

Nothing

Our recent hotel stay was extremely disappointing. We reported multiple issues on the first day, including a shower door that slid open while in use and a bedroom air conditioning unit that was not working. These problems were not addressed promptly. When the shower door issue was eventually handled, dirt and debris from the repair were left behind on the shower floor and never cleaned up, which was frustrating and unacceptable. In addition, the room itself was very dusty, and we found a significant amount of trash under the bed, raising serious concerns about housekeeping standards. We were also disappointed to be charged a parking fee, which we do not feel should apply to Hilton Diamond members. Overall, the hotel has become dated and shows clear signs of neglect, both in maintenance and cleanliness. This property used to be our go-to hotel when flying into Portland, ME, but based on this experience, we will be looking for a different property when planning future trips.

Location was good easy to get to the room was nice sized shower was warm loved the separate sitting area

There was some things that seemed they needed updating in the bathroom and the pool water was really cloudy and it was freezing in the pool area