Mercure Nice Marché Aux Fleurs

The location

Rooms are tiny, facility is old

This was, unfortunately, one of the worst hotel experiences I’ve ever had. From the very moment of check-in, my stay was ruined by the front desk clerk. I had booked and fully paid for a Deluxe Room with sea view, but upon arrival I was told that my room had been sold to someone else due to a “system issue.” What was even more shocking was the attitude — I was told, “I don’t care about your reservation.” I have traveled to more than 50 countries, and I have never experienced anything like this. Without even asking for my consent, they tried to relocate me to another hotel. The only reason I chose this hotel was specifically for its sea view rooms on the Promenade. When I requested a refund to find another hotel myself, I was told they could not process it because the booking was made via Booking.com. No solution, no responsibility — just excuses and rude behavior. I asked to speak with a manager and was told they were not available, with no clear answer on when they would be. At that point, I had to insist strongly, even mentioning that I would involve the police, as my money had already been charged and no proper service was being provided. Because of this situation, I lost valuable time and even missed my planned trip to Monaco. After more than an hour of stress and waiting, the same staff member suddenly “found” a room for me — which made the whole situation feel even more dishonest, as it seemed they simply decided to move another guest instead. The problems didn’t end there. To reach the room, I had to walk through what felt like a maze, with no proper signage, no elevator access due to renovations, and ongoing works on the stairs. I lost another hour just trying to find my room. The only positive thing was the room itself and the sea view — which was truly beautiful. But unfortunately, it does not compensate for such unacceptable treatment. I paid around €300 for a single room without breakfast I will never return to this hotel. Avoid this place !!!

And the most shocking part was their attitude toward guest feedback. After I mentioned that I would leave a review, the front desk clerk made it very clear — in a rude manner — that she simply didn’t care what I would write. This kind of behavior is not just unprofessional, it shows complete disrespect toward guests and the hotel’s own reputation. I strongly recommend that the hotel management carefully review this situation and the behavior of their staff. From what I observed, I was not the only guest facing issues.

Great location, very friendly staff. Was offered a duplex room at no extra cost which was a nice touch.

Walls are paper thin, and my neighbours liked to party... Bathroom had a weird smell but I'm used to that in France to be honest, just be prepared!

Tout

Das Hotel ist gut gelegen. Das Frühstück war gut.

Das Bett mit Laken und dünner Decke war nicht sehr komfortabel. Das Zimmer war nicht so großzügig wie auf dem Bild und nicht sehr gemütlich.

Kedves, segítőkész szelélyzet, bőséges és választékos reggeli. A reggelinél különösen kedves személyzet.

Local e ante sala, espaço bom, atendimento

Cheiro de mofo, fechado com carpete Aquecimento difícil de ajustar