Courtyard Chicago O'Hare

Pros: A very nice hotel. Great pool. Comfy rooms. Location was great! Cons: A little dissapointed there was a $22 + tax fee to park there. I'm sure still cheaper than other hotels around though A 20oz bottle of Mt Dew from the lobby was $4.50.Yikes!

Nice place good people

Comfy bed. Clean

Front desk staff was not very friendly, especially the day we checked in.

Good shape

Nothing

The carpet was wet; very weird. The hot tub was empty/out of service and we were not notified . I purposely paid extra for a balcony room overlooking the courtyard. I specifically called and asked if the balcony was big enough to put chairs on and sit out on, I was assured yes, it was. The balcony could not have been more than 18 inches wide. Very very disappointing. I would not stay again.

Mediocre at best. We flew in late to O'Hare and chose this property because they had a late check in and a late shuttle. After we got our baggage, I called the hotel to arrage for the shuttle and verify where we would meet them. The lady who answered was rude and said she wouldn't send the shuttle until we were at the pick up location. We were already walking to the area when I had called but she refused to send the shuttle until we were there. It took us about 5 mins to walk there. I call and let her know and she, rudely said okay but it would take 20 mins for the shuttle to arrive. Why didn't she send it when I first called? It wouldn't have taken anyone more than 10 mins to arrive at the pick up location after getting their baggage. The sofa bed was super old and flat, my son had a very hard time sleeping on it. The only good thing was the lovely woman working the breakfast desk the following morning. She was kind. I would not stay again.

Great customer service and that’s hard to come by theses days..

The facility

There was confusion on billing. Was charged twice and told it'll eventually go away?