Holiday Inn Hotel & Suites London by IHG

We liked the room, the front office staff but the air conditioner was loud during the night at times but over time we got use to it. Appreciated them having coffee in the main lobby in the morning

I booked a king suite room for our stay, we got 2 beds because they ran out of king rooms. I also purchased their breakfast $20 voucher, turns out restaurant was closed. They gave us a voucher for only one choice which was 2 eggs, meat, toast & hashbrowns with coffee/tea only. No substitutions & honored it at stacked (pancake place) which pancakes were NOT an option! Pool was cloudy, no hot tub & no jetted tub options for the room. Staff used the same elevator as guests. I found someone else's hair in our shower, our bathroom door could not be closed otherwise it would not open afterwards! Bed wasnt great either, pillows were garbage. I have better at home! Will never stay here again! Throughly disappointed! Location was great but that was it. Hotel needs much room for improvements!

Front desk staff was great

Great room very clean and spacious

Clean room

I was disappointed with a couple of key things; I booked the hotel because they had a restaurant as well as room service. This was important because my husband had surgery and I was alone. Well, the restaurant was closed and therefore no room service. I also booked because of the kitchenette but there was nothing stocked. No plates, silverware or pots.

Nice staff

I did not like the construction mess on the roadway in front of the hotel. I was very impressed with the hotel staff Great people.

I booked a king suite early enough to get a competitive rate but when I checked in a double queen. This location is independently own so make sure you stand your ground if they try to put you in a