Red Roof Inn Phoenix North - I-17 at Bell Rd

Habitacion limpia y cama comoda

Front desk person (unknown name, afro-hair) was obviously not interested in greeting a new patron because He was rather "quick" with checking us in for the first time. He Volunteered no information on or about the location of the room within the building. Absolutely NO ATTENTION/CONSIDERATION given to our PHYSICAL DISABILITIES and NO EFFORT TO ACCOMMODATE OUR LIMITED PHYSICAL MOBILITY, as requested in our INITIAL RESERVATION, as we were assigned a room on the 3RD FLOOR (which in itself was no issue since we had access to the elevator) however, the actual room turned out to be an excessively long walk nearly the full length of the entire building on the third-floor. That room accommodation was the FURTHEST FROM THE MAIN ELEVATOR (room number 349)! Can you imagine the physical stress WITH LUGGAGE?? The Room REFRIGERATOR WAS NOT WORKING with the temperature control set on High. Upon notifying the Front Desk Staff and requesting a change of room assignment (the same individual who checked us in), we were told that sometimes if WE would just "JIGGLE" the control knob, it usually works for fixing the problem. I guess we were "fortunate" because the "jiggling" of the temperature control knob finally got the refrigerator working. This room (#349) provided Two separate beds with mattresses having the comfort of sleeping on the equivalent of "cardboard-covered-plywood boards." The bedframes are METAL with corners protruding, (hidden from sight by the sheets and comforter overhang) which for an UNAWARE GUEST, provided very, very PAINFUL BRUISING to our lower legs (shin bones) upon making contact with those Bedframe Corners the first couple of times while moving around the beds. Lastly, we had to place towels inside the Shower-tub, on the tub floor, to help prevent slipping while standing and taking a shower.

Good people good stay

Nothing

Staff and Location

Elevator takes to long