Il Palazzo Boutique Apartments

A very italian property. Communal area, the heated pool, the walking distance to shops. Lovely

Il Pallazzo is an apartment hotel located in the heart of Cairns. We walked to everything! The train station for our trip to Kuranda, Reef Terminal for our Great Barrier Reef trip are all less than 10minute walk from the apartment hotel. And the night market is next to the apartment hotel. This apartment is very quiet, low key, & it has a secured parking lot. Perfect for our 30th wedding anniversary!

Great location!! Easy walk to everything you need in Cairns. Good communication with staff too! Would stay here again.

This was an acceptable place to stay for a few days. It had a few shortcomings, and it was difficult to communicate with the management, but when they got the messages, they tried to fix the issues. When i arrived, the A/C did not seem to be cooloing off the room even though it was on the lowest setting. The light over the bathroom aink was out, so it was pretty dark in the bathroom, and the cleaning person had left a dirty washcloth from the previous occupant. I arrived after 4pm, so reception was closed (key in a lockbox), and the only way to communicate with management was a local telephone number, which i could not call with Whatsapp or my eSim card. I messaged the management through the Expedia app, and they did not reply. I had tour plans for the entire next day, leaving before reception opened and returning after they closed at 4pm. While they did not reply to my messages, when i returned to the room at the end of the day, the A/C seemed to be working better, there were new, clean wash cloths (old had been removed/replaced), and the bathroom light worked. I would have liked a message saying they were co.ing in my room to fix it, or acknowledgement of the problems and that they were going to fix them, but in the end, it all worked out. The only other issue with this property is no wifi in the actual apartments/rooms. There are televisions that could stream services, but no internet to do so, and no internet to do anything on my computer. Otherwise, it was a good room.

The property was a safe place to stay. The pool was heated and the place was clean. It was a quiet place. The Managers were friendly too!

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Clean. Generous space. Great central location. Secure parking.

Very convenient location, friendly staff and very clean value for money

We stayed over the Easter weekend. So, we felt the no room service on public holidays with no mention of this when we were checking in frustrating. There was no refills of toiletries or sugar and te for example. The lift was only operating half of the time. The microwave overheated when using it and stopped working for the rest of the night. The fridge is old and is either too cold freezing the veg in the fridge or too warm and not freezing the ice. Overall the property is just really run down and needing some TLC. HOWEVER - the location is perfect and the shower was nice and hot.

Very convenient location, well looked after property and apartments. Very friendly and helpful property managers. I would stay there again.