Hampton Inn Shreveport/Bossier City

Too much Hwy noise and trains passing in the early morning areas made it hard to sleep.

Nice hotel. Convenient location. Have stayed here multiple times for ball tournaments at Tinsely Park.

Hotel was ok. We had to change rooms the 2nd day because of the loud music next door at the Steakhouse/night club! But, the 2nd night was quiet and satisfactory. The staff was extremely friendly and helpful.

We are Hilton Diamond members so rarely ever stay at anything but a Hilton Hotel and there have been years that we have had over 60 hotel stays in a year. We love Hilton because it is usually very consistent, friendly staff, clean, comfortable rooms, we feel safe and there are Hilton's just about anywhere you might want to go. Last night we stayed at this particular Hampton Inn. Check in was fine except we did not get the room we requested, even though we had checked in online the day before, because it had not been cleaned yet but that was fine. Well, it went downhill from there. We had a meeting to attend so we moved our things into our room, got settled in with things placed where we wanted and left for our meeting. We, however, did not try to plug anything in before we left, mistake!!! We got ready for bed and I have a heart monitor so the cell phone that it sends data to has to be plugged in every night. There was no electricity to my night stand so none of my things could be plugged in by the bed. I tried to plug them into the area where the TV is and no electricity there either. My husband went to the front desk, since the phone in the room had no phone jack so didn't work, and talked to Alberto, the manager on duty, about the situation. Alberto was very rude and did NOT want to have to address the problem. When my husband explained the issue his response in a very curt tone was "What do you want to do about it?" We ended up moving to another room. Alberto never apologized for the inconvenience, made my husband wait for a considerable amount of time before taking care of getting him a key to the new room. With the exception of the lady at check-in, every staff person we encountered at this hotel was exceedingly unfriendly which has never been our experience at a Hilton Hotel before. We were very disappointed in the experience at this Hampton Inn so be aware if you ever decide to stay there!!!

It was right in front of Texas Roadhouse. Front desk was nice.

Upon arriving, the room we had chose was not ready, (on the Hilton app it lets you choose any room and floor level you want if it’s available , and we had chosen a room at the top floor) they gave us the cards but as we were getting closer to the room housekeeping was barely getting ready to clean it and the one beside it. they gave us another room on the first floor right next to the side door which would sometimes not close due to it getting stuck so at times we would walk out and the door was never fully closed. which was scary considering our room was on the right as soon as you walked in and anybody could have walked in the hotel without having a card. we could hear the music and people talking outside from the club across the parking lot. Very strong marijuana smell thru the first floor hallway and elevators. room wasn’t thoroughly vacuumed , behind the corner chair my husband noticed a fake nail on the floor and pieces of trash.

In town for youth softball at Tinsley Park. Hotel was conveniently located, clean and comfortable. Will stay sgain

My entire stay from check in (clean room), to my super delicious complimentary breakfast (Thanks Mrs. Valarie, the grits were AMAZING), to check out was a great experience. The entire staff was very friendly.

Clean and very professional