The Mindaro, part of JdV by Hyatt

Construction. Having a room against the stairs with not one but two doors that slammed constantly. The disgusting stairwell and the gross room. The manager walked with me and saw the problems.

Nothing

I booked this hotel for my boyfriend as he had to say in Portland a little while longer because of a storm back home and the photos and reviews is what gave the green light, the hotel lobby is not what is shared as a seen and there seems to be no pool. My boyfriends stay has involved being moved through three different rooms. Most distressingly, in his room he discovered blood on the wall and drug paraphernalia, including needle caps and a syringe, inside the couch. It appears the cushions had been used for medical or drug-related purposes, which is a major health and safety hazard. All the rooms also shared unpleasant odors of urination and feces. While he had been moved to another room, he no longer felt comfortable or safe. The presence of unsecured construction areas throughout the hotel, combined with the biohazards found in his previous room, had left him unable to even use the furniture or sleep comfortably; and had to sleeping in his clothes. Besides this nightmare of a stay, the staff were pleasant in trying their best to accommodate, but this hotel needs to be closed while renovations are being completed, and rooms need to be thoroughly checked top to bottom for cleanliness and safety ESPICALLY after a customers stay. We are expected a FULL refund