SenS Suites Livermore; SureStay Collection by Best Western

Good square footage, friendly staff and clean linens.

Stained carpet...looked like pet stains. Stained furniture. Very old apartment. Bathrooms need updating...exhaust timer in the bathroom keeps running out. Broken bathtub, peeling wallpaper in the bathroom. TV channels were limited and remotes were very hard to navigate. Unsecured Wifi network.

Location was nice. Rooms are nice and clean. Quiet but staff was absolutely garbage. The manager kept my deposit because I checked out 5 minutes late. I disputed it with my credit card company and they wouldn't not give it back to me. As far as I'm concerned she stole from me manager. There is very disrespectful and rude and she smelled like alcohol early in the morning

I did not like the manager of the place at all. She's very rude. Disrespectful. She smelled like alcohol in the morning and on top of that she kept my deposit because I checked out 5 minutes late. Doesn't say anywhere in their policy. They can keep your deposit for a late checkout but she did and then thought it was funny

Mattress was extremely comfortable. Kitchen was equipped with utensils, glasses/cups, plates etc. Nice to have a quiet place to unwind after visiting my grandchildren nearby.

TV channel selection was limited. I usually read or play games on my Kindle Fire, so that wasn't a deal breaker. Took awhile to get warm water for a shower.

I enjoyed the room. The hot tub privacy but I did not enjoy was when the staff came to me and directed me to get out of my room. It was checkout time while I was still packing up and getting ready to come out to check out further. I went down to the lobby to check out. I thought everything was okay. I checked out couple days later. I did not receive my deposit back. They ripped me off for $100 and then when I went back out there to ask them about my deposit they told me it was for a late checkout. I did not know that they were capable of keeping my deposit for a late checkout. That was only 5 minutes. I believe that the deposit was for incidentals any damage or lost materials in the broom which there were none. Then I asked the receptionist or desk girl for a receipt or an email receipt stating that my deposit had been given and not returned. She could not furnish that for me. She told me she emailed it to me which was a lie and then I asked her for a hard copy. She told me she could not provide that that they all went to corporate. The manager was a complete snob very snotty with me and rude

The room is specious and clean. It has everything we need. Strongly recommended.

The coffee wasn’t hot enough.