The Ritz Carlton, Pentagon City

This hotel remains at the top of my list top and for good reason. The staff consistently provides friendly and helpful service. Check-in is always a breeze, making for a smooth and accommodating arrival. I want to specifically commend the doorman and valet for their extra effort in helping me find a loaner umbrella for the day; their persistence in checking two different locations was another example of great service at this hotel. The room was lovely, and I appreciated the "upgraded" toilet, a nice new addition for this location. The location is ideal, with convenient access to the adjacent mall and Metro. For late arrivals from the West Coast, the mall's variety of quick eats is a perfect, convenient option. I was also happy to discover a quick, direct walkway through the parking lot to a local grocery store, plus more restaurant choices just behind the mall. I enjoyed a clean room and a great night's sleep. This hotel earns top marks yet again.

Staff in every situation were extremely thoughtful and helpful.

This Ritz was not the "special" one expects from this brand. For example bed sheets were ill fitting and gave the impression the bed had not been changed after last guests. Complementary water bottles were of the most thin plastic and almost folded in one's hand. The mini bar was compartmentalized so any item temporarily removed was automatically registered as as a separate room charge.

Almost everything

Didn’t have breakfast and a pool

They treated me & my wife very good

I was laying my mother to rest in Arlington on February 12th so we arrived the day before and stayed over night. Beautiful place, fabulous employees our stay was wonderful from arriving to our departure. Asfaw greeted us on our arrival and couldn’t have been nicer. All your employees that we had contact with were. Room was very clean and comfortable. Your breakfast very good. We our considering a summer trip under better circumstances to visit the sites.

Incredible business experience. The OK: restaurant / bar was packed - made it fun, but only a few servers. Management and bell staff were even stepping in to help. Being the only option on property, to be expected. The good: location, vibe and size of rooms The better: gym was clean and steam sauna were immaculate The best: staff was simply remarkable. Asked my name everywhere and took an interest into our stay. 1. My team had a huge presentation that week and Giuliana asked us EVERY DAY how we were doing and the day of…. Was waiting for us to get back, and a hand written note of encouragement / congratulations and a surprise. She even prayed with us the night before. 2. Bell team and leader made sure we never touched a door or our luggage - true class. 3. Sales manager saw me in the lobby eating a quick sandwich before my uber arrived and offered coffee and when I mentioned the complimentary coffee was only regular (I drink Decafe) - within seconds he made a cup of Decafe appear. Of all the Ritzs in my travels - what this lacked in size, it made up for in personalized service. I wasn’t some high roller in a big suite - I simply travel for business and stay in their least expensive room. They made an ordinary trip extraordinary. Giuliana - the Ritz Pentagon City is lucky to have you.

I was very happy with the staff. Very professional and helpful

Nonething

This was a wonderful stay! I love that there is an entrance to the mall in the hotel! The staff was welcoming and helpful when we needed referrals for activities outside of the hotel but nearby. Whereas, you must do valet (which I don't always prefer---because we have children and bathroom breaks aren't as seamlessly timed as we would like--the valet made us feel welcomed and appreciated! I gave it 4 stars instead of 5 because they don't allow Platinum or Titanium Bonvoy members usage of the lounge even though you are on the lounge level; when you are upgraded. Once I asked about that the staff was a bit firm on their approach. Other than that misunderstanding--all went smoothly! We travel a lot and may consider staying there again! ***We had a monument view king room on the lounge level.

Every staff member we encountered during our stay made a sincere effort to make us feel appreciated, important and at home. It was like staying with friends. I’ve never experienced that in a hotel before.

Lobby probably needs a little updating, no big deal.