Sonesta ES Suites Detroit Warren

I liked the location. We liked that there were two separate rooms and bathrooms as I was traveling with my brother in law and I didn't want to keep him awake with my snoring. We liked the bigger than usual refrigerator, as we had frozen food to pack on ice and bring back home with us. It was one of the main reasons we chose this hotel. The air conditioning worked well, unlike those window type units in many hotels, this one didn't kick off and on all night and wake me up. Slept great. Bed was comfortable.

Really, my only complaints were that they need to update the tvs, the coffee pots, and the carpeting in the rooms. And while I don't mind people smoking pot, I know it's legal in Michigan, I would have been a little upset if I had a young child with me, and they had to see people just sitting on the staircase smoking a joint. There was one guy in particular that sat on the steps on the second floor (outside) smoking a joint in broad daylight. If he had been in the little smoking section, it wouldn't have bothered me at all, and honestly, it didn't bother me other than to think the person in particular was not raised right. Have some common decency. Additionally, the kitchenette had no plates, paper or otherwise. Would have been nice to have since we ordered a pizza, and had nothing to eat it on. The thing that really bothers me the most is the deposit. You already have our credit cards on file. If you discover damage in the room, contact the customer, let them know and then charge the card for the damage. Don't take $150 up front, and not even be able to tell me when I'll get that refunded. I offered to pay cash instead, and she said they don't allow that. I don't like this policy.

arrived late to locked doors. Left early next day.

The breakfast and the esthetics pool area, basketball ball court etc.

I requested a balcony room, and hey told me which room to book. No balcony. Goes back down to let them know but they couldn’t provide me with what was promised. That’s THE main reason I booked there

Nothing

Old uncleaned room. Many equipments not working properly . Ventilation not working emtremly hot