DoubleTree Suites by Hilton Hotel Huntsville South

Very clean and nice room. Good location.

5 day stay room was serviced once!! And it took 4 phone calls to get that. AC & AC fan did not work at all, and no one ever showed to fix it. Do not recommend

Very clean and excellent breakfast but quite pricey-$17.00 pp. Cookies were the bomb.

The safe in the room was locked when we got there. We asked the front desk to send someone to open it so we could use it. She said all the maintenance staff had gone home and there was no one to fix it. No alternate solution offered. Microwave didn’t work. We were going out for the day about noon and asked for housekeeping to come and clean the room. We came back about 5 pm and the room had not been cleaned. Called the front desk again for housekeeping and was told they were all gone for the day. I asked how that was possible. I was told that since it was a holiday, that they were short staffed. Let that sink in. A hotel thinks it’s ok to be short staffed on a holiday, when they should be fully staffed because that should be when they are busiest… The room was not very clean at all. Especially obvious in the bathroom where dirt was very thick in the corners, especially around the shower. The floor of the shower looked like people had been wearing black shower slippers and left black smudge marks. Maintenance work was shoddy and obvious. We asked about the on-premises restaurant several times and was told it opened at 5 pm, we showed up at 6 and it was not open. We were told the entire staff had called in sick. The only food available was at the bar, and I’m not sure who was preparing it.

The only thing I would like them to add would be having margarita fixings at the bar. Came back from a hard day and no Margaritas!

The tolite paper could be better quality. The hooks and the tolite paper holder on the wall are falling out. Our overall all stay was very nice, the pool was great, staff super friendly. The room was very big and comfortable. Plenty of room for 2 adults a 10 year old, 7 year old and a 16 year old. Would definitely come back.

The bed was comfortable. The only problem was the toilet was very loud when flushed. Otherwise an enjoyable stay.

It was just fine. Thank you

Room was very comfortable. All necessities were available. Was very surprised at the look of the suite. Would surly stay at your hotel again.

I was appauled when i opened the pull bed in my 2 room suite and found a used condom. And when i said something at the front desk they just blu it off saud they would tell the cleaning supervisor. Ive stayed at this hotel in the past and will never stay there again.