DoubleTree Suites by Hilton Nashville Airport

Nothing

I am really unsatisfied with our stay. One of the main reasons we booked here was because of the Fleetwood Patio bar. We head to the patio bar and come to find out the patio bar has been down all season! Why are you advertising the patio bar if it’s not even been open! False advertisement! We booked this room on booking.com, when we checked in we were told that we had to pay for parking! No where on your “third party” site does it say people have to pay for parking. Again false advertisement! Our room has issues with it. The lamp in the bedroom is broken, the shower leaks everywhere on the floor, and the fridge in the room smells terrible!! What can be done to make this right? I’d really like a refund!!!

The hotel was nice & clean. A little older but still satisfactory. Staff was very friendly & accommodating which is becoming more rare these days. The room was clean & comfortable.

Amazing, friendly & helpful staff! Room was fine, if a bit dated. Beds pretty comfy. We were disappointed that the hotel’s advertised shuttle service was not in service. Online the hotel description promises free shuttle service within. 5 mile radius, which was a deciding factor in us booking here. Upon arrival, however, we were told they didn’t have the shuttle service currently. They did offer us a free Lyft ride to the airport upon departure, but that didn’t entirely make up for all the rides we had to pay for to area attractions that we thought the shuttle would take us to based on the hotel description.

Overall good experience.

The woman who checked us in was amazing. So nice and helpful as this was our first time In Nashville.

The room had a small area of plaster on the ceiling that was coming off. I told the man at the front desk about it when we left. The rest of the room was clean and good.

Location

Bed was comfortable but was sloped to the middle

Thought this hotel was conveniently located to access the city of Nashville as well as the Nashville airport. Enjoyed the hotel restaurant/bar for quick convenient dinner. All of the hotel staff that we interacted with were friendly and helpful.

Curtains had stains and wouldn’t shut good, Shower had a bad place in floor that’s tried to be fixed but is awful. Shower also has no water pressure. Drain in sink had no plug in it. Big in bathroom. Tv in bedroom had bad reception. Hotel.com did not mention that there was a parking fee of $18 per car to park and very upset with that cause had 3 cars.

The rooms are a nice size and the staff very friendly. And they have the best HOT WATER A GIRL COULD DREAM OF FOR A SHOWER.

The cookies were hard as a brick and the property is outdated. And housekeeping can do better cleaning the rooms. The ceiling had water damage and hair was everywhere in the bathroom. But since I bring my own products to clean. I was fine.